Glenn Gunkle Email & Phone Number

My role as a BDM is to build and develop Residency as a Service (RaaS) Practice for our clients as well as potential clients. This includes building strong relationships with Management, Sales & Resources to develop & grow their business and team. Understand issues & challenges, create plan, develop process & collateral, implement, execute and train staff. Specific Duties and Responsibilities:• Work with the owners of each organization to understand their issues & challenges• Create offerings that are flexible and easy for the customer to consume• Develop collateral to help sales deliver the message of the service value• Develop tool kits to support scoping and pricing • Provide training to each of the organizations• Develop educational tracks to support our resources• Evaluate & manage the practice making changes where necessary• Manage resources and customer satisfaction

Manage the Residency Program for the east, driving & managing new business and resources into the region. My responsibilities include; Sales, Program Management, Operations, and Delivery. Manage P&L, reporting on all bookings, revenue, costs, expenses and gross profit.• Educate customers about available business solutions, analyze their needs and develop innovative solutions• Close customer contracts and generate new sales with an average growth rate of 30%• Develop new collateral and programs to simplify the sales message and to make it easy for customers to consume the solutions• Scope, price and create/manage contracts for all residency solutions• Provide forecasts, manage bookings, revenue, and gross profit• Manage residency team to ensure quality delivery of scoped services and provide effective communication regarding issues and performance to account teams and customers

New York, Ny

Execute global strategic management of products and accounts for operational programs. Define structure across Sales, Services, Partners, Marketing, Support and Product Operations. Manage deliverables, track business requirements, report on program performance, and communicate program progress at all levels. Supervise programs and teams on execution on the developed strategy, mitigating issues and cutting waste.• Spearheaded the cTAP Promotion a highly successful program designed to accelerate customer conversion to cDOT and NetApp Transition Solutions (NTS) an assessment service that provides pre-sales solutions for data migrations.• Introduced strategic and tactical action plans to increase revenues and leverage existing utilization• Developed a Communications Plan to address all levels of management providing a voice for the program for awareness and accountability.• Fostered collaboration to create a positive work environment through Change Management to ensure team engagement, control and swift execution to drive success

New York, Ny

Managed the America’s Professional Services (PS) Business Process Workflow improving the effectiveness and efficiency using Lean Six Sigma’s DMAIC phases. Worked collaboratively with all teams that interfaced with PS to ensure that issues were resolved and improvements continuous providing control and stability.• Drove continuous process improvements using Lean Six Sigma tools to scale and improve services to customers, enhance profitability, and meet strategic objectives.• Improved business processes and worked directly with the Business Process Owners to ensure the business results were in-sync with the PS strategic goals.• Established Change Management committee to ensure all changes were approved, planned, executed and sustained.

New York, Ny

Delivered qualified staffing within service level agreements and financially established goals. Managed staffing team, built relationships, and created a staffing network. Developed personal and team goals, trained team, set team prioritization, and conducted performance reviews. Assessed on-boarding process and created/executed action plan to support Staffing Managers. Analyzed team’s ability to deliver within newly created SLA’s. Managed partners and client’s relationships handling escalations as needed.• Streamlined staffing process by creating a more effective and efficient workflow. • Created Technical Interview Group to better support Staffing Managers• Developed resource pools to go to market faster utilizing Bench Program, Partner Bench Program, and Talent Pools.

New York, Ny

Oversaw $20M annual revenue for the eastern residency delivery services with strategic oversight to direction, policies, and standard processes. Supervised three Regional Managers and over 89 consultants ensuring highest performance and quality. Performed human resources functions including training and development, yearly reviews, prioritizing workflow, and managing customer escalations. Executed all financial reports to include cost and expense, forecasts, and results.• Development of Residency Growth Model to promote direction, customer service, and quality for consultants.• Co-chaired SOW & Change Management Review board for all non-standard residency opportunities and process/program changes • Developed training Program for new employees as well as individualized sessions.

New York, Ny

Major Accounts East territory managing client relationships, providing solutions, managing schedules and supporting delivery. Responsibilities include: (working with Client, Sales Team, Project Manager & Consultants)• Pre-Sales – Opportunity discovery, design, development (Scope, LOE), and review. • Delivery - set expectations, kick-off project and monitor progress to ensure success.• Communication – Strengthen client relationships, manage escalations and update account teams and management• Support – provide direction, point of contact and RFP support

New York, Ny

Major Account responsibility managing technical sales globally. Responsibilities include: • Account Management – Building and maintaining customer relationships from engineering to upper management. Managing architectural designs, implementation plans and overall customer satisfaction. Overseeing major initiatives, including management of POC’s, response to RFP’s and ROI analysis on current proposals. Working with system engineers in each managing district for this account to set direction and bring local business models in line with global initiatives.• Service Delivery - Directing Global Service Manager and Technical Global Advisor for paid service engagements and break/fix issues as well as interfacing with the customer with and on behalf of the supporting staff.• Program Management - Coordinating efforts of developers, engineering, service delivery and the account team with the customer to enhance products or to solve outstanding issues globally.

Allentown, Pennsylvania Area

Allentown, Pennsylvania Area

Allentown, Pennsylvania Area

Allentown, Pennsylvania Area