• Implement and manage first line of defense online and mobile banking fraud prevention policies and procedures to optimize efficacy and client experience for consumer retail, small business, commercial, personal wealth management, and institutional clients treasury & trade services• Develop division strategic plan and set strategic goals and priorities based on the direction set by fraud leadership• Provide leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, collaboration and communication• Deliver trusted advisory to the firm's leadership as an expert in fraud programs, emerging risks, prevention, and detection • Serve on the North America Business Governance Committee as primary Fraud control lead• Collaborate with internal stakeholders, including business units, legal, and compliance teams, to align fraud prevention efforts with business objectives and regulatory requirements• Identify and analyze fraud trends and client experience opportunities, develop solid solutions, and make viable operational business recommendations based on sound data driven informed decisions

• Manage acquisition verification and customer authentication fraud policy for Chase Card Services • Develop and support customer verification policy, process, and procedure related to AML (Anti-Money Laundering) and KYC (Know Your Customer) compliance• Identify and implement solutions used in mitigation of fraud losses related to identify theft

Fraud operations, Fraud risk management, Identity theft risk, and fraud policy

Managed fraud policy and procedures for the Discover Credit Card portfolio. Worked with the business, client experience, and internal fraud teams to develop Policy, Procedure, and Strategies to mitigate all types of Credit Card Fraud.