I have hands on experience and knowledge in systems installation, maintenance, and troubleshooting of hardware and software applications on servers, workstations, and laptops. I possess in-depth knowledge of numerous software packages and the Windows operating system. I'm resourceful and attempt to find alternative ways, am proficient performing researches, and use critical thinking and problem solving skills to accomplish the tasks assigned to me. I have a strong extensive background in providing customer service support using professional communications skills, being an effective active listener, and asking questions to clarify instructions and concerns the customer may have. I’ve maintained a positive working relation with site focals and I’m able to address the concerns of the most intense customers, working with them to resolve issues in a timely and proficient manner. I’m detail oriented and keep the goals of the customer in mind. I'm experienced in data analysis, gathers data from multiple sources, evaluation, and report generation, and making sure the reports are timely and accurate.