o Provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.o Resolve customer issues in a clear, courteous and straightforward manner.o Demonstrate professionalism and courtesy with customers at all times.o Identify and solve technical issues with a variety of diagnostic tools.o Research, troubleshot and resolve complex problems.o Submit Price/Asset Requesto Set up desktops, laptops, and mobile devices.o Use ticketing systems to manage and process actions taken.o Image/ Build Workstations using Windows 7/10.o Assist in Refreshing end-user’s equipment to latest model with Windows 10.

o The Senior Technical Support is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.o Maintained 100% uptime on company networks through careful and preventative maintenance.o Resolved virus and malware issues with a 100% success rate.o Resolved 50 technical support inquiries per week.o Managed deployment/refreshes for over 500 workstations.o Managed software installation and reimage of over 500 company computers.o Maintained accurate hardware and software inventories.o Restored data, operating systems, files, documents and drivers.o Resolved computer hardware and software, printing, installation, email, operating systems issues, and Server Hardware.o Ordered necessary supplies and parts to repair malfunctioning hardware.o Ensured network, system and data availability and integrity through preventative maintenance and upgrades.o Managed Daily, Weekly, and Monthly Backup Tapeso Consistently met deadlines and requirements for all production work orders.

o Performed client-level information technology support functions, voice network functions, Personal Wireless Communication Systems (PWCS) functions for an Intelligence Squadron.o Resolved 25 technical support inquiries per week for 200 workstation capacity.o Set up and configured hardware and software on company equipment.o Trained both internal and off-site users in repairing and resolving recurring issues.o Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.o Maintained and Managed Server Configuration.o Managed inputs for running live video feeds.o Managed and configured Trusted Manager (TMAN)- multi-level security (MLS) cross-domain intelligence sharing solution.o Resolved computer hardware and software, printing, installation, email, operating systems issues, and Server Hardware.

o Modified and repaired wire bundles.o Followed work orders, diagrams, form boards and wire lists to determine materials needed and sequence of assembly.o Complete associated paperwork.o Contributed to the evolution of the health, safety, and environmental program.o Repaired connectors, back shells, wires terminations, splices, split rings, lugs and any other component built in a Wire Harness Wrapo Routed wires Change routing/ breakouts. o Perform Electrical Tests.o Delegate Inspection.o On the Job Trainer