Glenn Howard Email & Phone Number

Boston, Massachusetts, United States

▪ Drive global initiatives and transformation projects from the strategic planning stage through execution across all regions at Mercer; US and International▪ Oversee a team of 20 management consultants who deliver initiatives resulting in 30m+ of margin improvement to the business each year▪ Provide expert advice and consultancy to C-suite on best practices in business transformation, digital innovation and change management ▪ Deploy a diverse range of methodologies in each… Show more ▪ Drive global initiatives and transformation projects from the strategic planning stage through execution across all regions at Mercer; US and International▪ Oversee a team of 20 management consultants who deliver initiatives resulting in 30m+ of margin improvement to the business each year▪ Provide expert advice and consultancy to C-suite on best practices in business transformation, digital innovation and change management ▪ Deploy a diverse range of methodologies in each initiative to improve an organizations NOI, on average, by 500bps, including location strategy, target operating model, profitability reviews, external market analysis, and digitization/AI▪ Stay ahead of industry trends and technological advancements to craft innovative future state solutions to enhance competitiveness in the market Show less

Greater Boston Area

▪ Collaborate closely with C-suite executives and country leaders to shape and execute on Mercer Services’ comprehensive global health strategy▪ Strong focus on developing talent and leading a team of 50+ to achieve exceptional business results▪ Offer strategic thought leadership to business leaders, providing valuable insights on operational, solution and overall business matters ▪ Foster alignment between country CEOs and leaders with the global health vision, while actively… Show more ▪ Collaborate closely with C-suite executives and country leaders to shape and execute on Mercer Services’ comprehensive global health strategy▪ Strong focus on developing talent and leading a team of 50+ to achieve exceptional business results▪ Offer strategic thought leadership to business leaders, providing valuable insights on operational, solution and overall business matters ▪ Foster alignment between country CEOs and leaders with the global health vision, while actively addressing and finding solutions for local challenges▪ Strategically allocate resources across projects to optimize cost, maximize value creation and support the success of 700+ colleagues. Show less

Greater Boston Area

▪ Lead and manage the team responsible for the administration of multiple large Health clients▪ Ensure client satisfaction and referenceability▪ Responsible for scope management, budget and P&L of team▪ Manage and support the team members assigned to the clients ▪ Promote quality standards and processes throughout the client team▪ Contribute thought leadership to the overall development of the outsourcing business ▪ Partner with sales team on the acquisition of new… Show more ▪ Lead and manage the team responsible for the administration of multiple large Health clients▪ Ensure client satisfaction and referenceability▪ Responsible for scope management, budget and P&L of team▪ Manage and support the team members assigned to the clients ▪ Promote quality standards and processes throughout the client team▪ Contribute thought leadership to the overall development of the outsourcing business ▪ Partner with sales team on the acquisition of new clients Show less

Norwood, Ma

▪ Manage a team of 60 managers, team leaders and analysts▪ Responsible for 12 large Health & Benefit clients, ranging from 5,000 lives to over 100,000 lives▪ Client portfolio that represents $20+ million in annual contract revenue▪ Oversee client health and ongoing service level adherence▪ Deliver sales presentations to prospective Health & Benefit clients.▪ Own multiple internal initiatives designed to drive business results

Norwood, Ma

▪ Manage a team of 40 managers, team leaders and analysts▪ Responsible for large Defined Contribution (DC), Defined Benefit (DB) and Health & Benefit (HB) clients, which represents $14 million in annual contract revenue▪ Responsible for overall outsourcing relationship on behalf of Mercer, including management of all day to day client concerns and questions▪ Oversee client health and ongoing service level adherence ▪ Participate in sales process; including review of contract… Show more ▪ Manage a team of 40 managers, team leaders and analysts▪ Responsible for large Defined Contribution (DC), Defined Benefit (DB) and Health & Benefit (HB) clients, which represents $14 million in annual contract revenue▪ Responsible for overall outsourcing relationship on behalf of Mercer, including management of all day to day client concerns and questions▪ Oversee client health and ongoing service level adherence ▪ Participate in sales process; including review of contract, statement of work, pricing and service level agreements▪ Direct out-of-scope work and large client projects (e.g. major plan redesigns) Show less

Norwood, Ma

▪ Responsible for multiple large Defined Benefit clients (50,000 lives and above)▪ Manage 2 DB team leaders and 20+ Defined Benefit analysts. This includes assigning, directing and evaluating the work▪ Responsible for all day to day client concerns and questions▪ Administer client contract, which includes ongoing invoicing, service level adherence and monitoring of fees▪ Represent Client Services in new sales pursuits▪ Actively participated in internal business working… Show more ▪ Responsible for multiple large Defined Benefit clients (50,000 lives and above)▪ Manage 2 DB team leaders and 20+ Defined Benefit analysts. This includes assigning, directing and evaluating the work▪ Responsible for all day to day client concerns and questions▪ Administer client contract, which includes ongoing invoicing, service level adherence and monitoring of fees▪ Represent Client Services in new sales pursuits▪ Actively participated in internal business working groups to help implement or improve various systems or processes▪ Assist with Defined Benefit implementations and deconversions Show less

Norwood, Ma

▪ Manage a team of 10 Defined Benefit analysts▪ Responsible for a highly complex 50,000 life Defined Benefit client▪ Main point of contact for the Benefits Manager (client contact)▪ Ensure monthly service levels met for pensions calculations, disbursement set-ups, case resolution, etc▪ Manage client projects, such as plant closings, acquisitions, yearly valuation and legislative changes

Andover, Ma

▪ Deliver technical and professional skills training to employees and management▪ Create documentation, procedures and training guides for the business▪ Project manage large components of business initiatives

Andover, Ma

▪ Responsible for the daily administration of 3-5 large Defined Contribution clients▪ Daily reconciliation of cash and share positions▪ Prepare quarterly statements, yearly NDT and 5500s▪ Issue resolution, with client and call center▪ Lead various internal and external client projects