Glenn Knight Email and Phone Number

IntelePeer helps Enterprise Clients modernize their Communications with Platform as a Service (CPaaS). UCaaS was the evolution of the PBX, but CPaaS is the evolution of how society now communicates. Our communications platform as a service empowers our clients to quickly , easily, & affordably create truly delightful customer experiences with voice, messaging, APIs, and workflow automation. The Market has moved and CPaaS enables you to move beyond basic communications. Now its super easy to modernize the way you communicate. Try it for yourself, Text Info to CPaaS (27227) to interact with our platform. Our CPaaS platform delivers Insightful analytics, and an easy to use drag & drop visual designer that is simple enough for non-coders but powerful enough to excite developers.

• Designated resource for all XO business partner engagements within select markets • Provided pre-sale support to partner community with pricing, design and product recommendations• Drove increased revenues by assisting all master agents, sub-agents within assigned markets• Managed and advised clients on effective solutions to create active business opportunities • Qualified client job orders and established plan to placement• Products sold: IP services, integrated voice and data, VoIP, Session Integrated Protocol (SIP), cloud hosted IP PBX, IP transit, MPLS VPN, private line, fiber, local and long distance calling, toll free calling • Ensured XO quotes were provided promptly and orders were processed in a timely manner• Responsible for implementation of all high-end voice and data products• Trained both external partners and service representatives on new products and services• Worked with internal and external departments to improve processing time on order entry• Analyzed orders to identify problems and referred to appropriate departments for resolution

Responsible for providing support to sales team by building customer relationships and handling post-implementation issuesMain customer point of contact for billing, sales engineering, provisioning, and software developmentResponsible for order entry for moves, adds, changes, and disconnectsPerform bill reviews with customers for new servicesCorrect any billing errors on customer invoicesResponsible for maintaining a complete circuit tracking report Attend customer appointments with sales team to provide personalized customer serviceReview trouble tickets and issue applicable service level agreement creditsWork customer setup and issues for customer web portalEscalate and update customer on service maintenance issues (i.e. outages and impairments)Toll free and telephone number reservation, including vanity numbers

Consultative selling of carrier services, managed services, cloud service and security to enterprise customers. Recruited, trained and managed agents to sell all products. Worked as a direct and indirect sales manager to establish new business as well as grow existing accounts. Managed a team of 8 people. Negotiated customer and vendor contracts

I serve as an extension to the customer assisting in solution design, analysis, procurement, management and optimization of the telecom lifecycle with a goal of being a “trusted advisor.” Presidio Networked Solutions' transport options include AT&T, Global Crossing, Level 3, Masergy, Centurylink and XO Communications. When combined with our networking, storage or systems infrastructure solutions, our carrier services provide an end-to-end solution. Managing multiple agents

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in customer-centric cloud infrastructure and hosted IT solutions for enterprise customers with over-the-top vertical strengths in Colo/Hybrid Cloud Solutions, Mobile Application Development, Disaster Recovery/Business Continuity, and Big Data/Data Analytics.CenturyLink provides data, voice and managed services in local, national and international markets through 520,000 miles of high-quality advanced fiber optic network and 58 world-class data centers offering more than 2.6 million square feet of highly-secured raised floor space.With documented uptime of 99.999%, our network carries more than 100 trillion bits of data per second. As one of only two commercial service providers approved to provide Enhanced CyberSecurity Services by the U.S. Dept of Homeland Security, our security practices exceed the highest standards.CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations. For more information, please contact me or visit www.centurylink.com.