Highly motivated, results driven and strategic thinking leader possessing extensive experience in Contact Center Operations and Compliance. Adept at operations efficiency, performance/team management and process optimization within contact center environments. Proven ability to recruit, develop and motivate contact center teams, mitigate company risk through compliant operations and marketing campaigns, prioritize resources for optimized performance and drive efficiency through process improvement methodologies, All the while effectively collaborating with internal and external stakeholders using strong communication and analytical skills. Responsibilities include oversight of contact center operations, human resources, training, quality assurance, compliance auditing, risk mitigation and performance management.