As a dedicated university student, I am on a mission to transform my academic journey into a foundation for future success. Currently pursuing my Business and Management degree at the Singapore Institute of Management [SIM], I've been diligently honing my skills in research, problem-solving, and communication. I believe that education is not just about acquiring knowledge but also about its practical application. Outside of my studies, I've actively sought out opportunities to gain hands-on experience, such as taking on the challenging yet fruitful role of a hotel reservation agent, where I face unexpected difficulties and learn as I go, each day at work.My goal is to bridge the gap between theory and practice and to develop a strong professional foundation. I'm enthusiastic about networking and connecting with like-minded individuals who share a passion for personal and professional growth. Let's connect and explore the possibilities of mutual collaboration and learning.
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Customer Service AssociateGreat Eastern Jun 2024 - PresentSingapore, Singapore• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system• Ensure effective and timely follow-up as promised to customers.• Alert management of issues and concerns that require escalation for complete resolution.• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.• Work closely with stakeholders on the service request requirements.• Deliver service requests within stipulated service standards.• Undertake projects or other responsibilities as assigned.• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.
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Reservations And Communications AgentAccor May 2023 - Feb 2024Singapore, Singapore• Assist with reservations of rooms, restaurants and facilities for the hotel• Heavy usage of the Oracle OPERA system for room bookings and creating of room reservations• Answering calls from internal guests to external travel agents, hotel room and facilities enquiries, travel agent enquiries and handling of complaints• Replying to important emails from internal guests and colleagues/external potential guests and travel agent• Churning out invoices and assisting in blocking rooms for travel agents, corporate bookings, third-party website bookings, and direct website bookings• Charging and processing invoices• Usage of newly implemented Knowcross system• Other ad-hoc duties given by the reservations manager. -
Logistics And Administrative AssistantDhl Supply Chain Mar 2021 - Jul 2021Changi, Singapore, Singapore• Receiving, checking, scanning and replenishing stocks• Using company’s shipping system to assist in arranging the shipping of client’s goods• Loading and unloading of goods• Picking, packing, staging and carrying of goods• Administrative duties • Other ad-hoc duties -
Brand Development InternBreadtalk Group Pte Ltd Sep 2020 - Jan 2021Breadtalk Ihq• Coordinate and execute marketing plans and activities.• Coordinate production of advertisements for print, online, outdoor media etc.• To work closely with operation teams and outlets for promotional execution.• To assist in marketing and non-marketing administrative duties.• Understanding the market, consumers, new trends and development for branding improvement.• Liaising with suppliers, designers and other contacts. -
ServerAesopica Pte Ltd Jul 2019 - Dec 2020Singapore
Glenn Lee Education Details
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Business, Management, Marketing, And Related Support Services -
Marketing -
Tampines Secondary SchoolGce O’Levels -
Poi Ching Primary SchoolPsle
Frequently Asked Questions about Glenn Lee
What company does Glenn Lee work for?
Glenn Lee works for Great Eastern
What is Glenn Lee's role at the current company?
Glenn Lee's current role is Undergraduate.
What schools did Glenn Lee attend?
Glenn Lee attended University Of London, Temasek Polytechnic, Tampines Secondary School, Poi Ching Primary School.
Who are Glenn Lee's colleagues?
Glenn Lee's colleagues are Thomas Rfp, Wee Hong Tan, Eunice Tan, 何佩玲, Lee Tack Wah, Wong Weng Yee, Rahinah Rahman.
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