Glenn Lee Email & Phone Number

Singapore, Singapore

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system• Ensure effective and timely follow-up as promised to customers.• Alert management of issues and concerns that require escalation for complete resolution.• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.• Work closely with stakeholders on the service request requirements.• Deliver service requests within stipulated service standards.• Undertake projects or other responsibilities as assigned.• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.

Singapore, Singapore

• Assist with reservations of rooms, restaurants and facilities for the hotel• Heavy usage of the Oracle OPERA system for room bookings and creating of room reservations• Answering calls from internal guests to external travel agents, hotel room and facilities enquiries, travel agent enquiries and handling of complaints• Replying to important emails from internal guests and colleagues/external potential guests and travel agent• Churning out invoices and assisting in blocking rooms for travel agents, corporate bookings, third-party website bookings, and direct website bookings• Charging and processing invoices• Usage of newly implemented Knowcross system• Other ad-hoc duties given by the reservations manager.

Changi, Singapore, Singapore

• Receiving, checking, scanning and replenishing stocks• Using company’s shipping system to assist in arranging the shipping of client’s goods• Loading and unloading of goods• Picking, packing, staging and carrying of goods• Administrative duties • Other ad-hoc duties

Breadtalk Ihq

• Coordinate and execute marketing plans and activities.• Coordinate production of advertisements for print, online, outdoor media etc.• To work closely with operation teams and outlets for promotional execution.• To assist in marketing and non-marketing administrative duties.• Understanding the market, consumers, new trends and development for branding improvement.• Liaising with suppliers, designers and other contacts.

Singapore

Business And Management, Business, Management, Marketing, And Related Support Services

Diploma Of Business, Marketing

Activities and Societies: Business Studies Club Sub-Committee, Freshmen Orientation Camp Group Leader, Business Studies Club Organising.

Gce O’Levels

Activities and Societies: Photography and Videography Club

Psle

Activities and Societies: Badminton