Glenn Martenson Email & Phone Number

Johnson Creek, Wi

•Directed operations and presented curriculum at an exclusive, corporately endorsed club instructing students in the art and science of fly fishing to drive store sales resulting in more than $35,000 in seasonal sales.•Professionally instructed students in proper casting and line management techniques, basic entomology, rigging and conservation and access concepts.•Managed student and facilitator equipment inventory, created classroom presentation materials and maintained student safety in accordance with company standards.

Glendale, Wisconsin, United States

•Effectively conduct daily operational tasks and managed staff of 10 sales associates according to Orvis policy and standards including critical sales analysis, accurate banking and bookkeeping, operational guidelines and POS procedures.•Facilitated educational and instructional programs to over 250 students annually to drive sales and create customer retention.•Managed procurement of locally focused inventory tailored to market.•Acted as primary liaison and maintained relationships with local community organizations focused on conservation and restoration with the fly-fishing community.

Lombard, Il

• Effectively conduct daily operational task according to Orvis policy and standards including critical sales analysis, accurate banking and bookkeeping, operational guidelines and POS procedures.• Accurately regulate the flow of inbound merchandise and non-trade supply as well as outbound inventory in accordance with inventory control guidelines.• Execute floor presentations and maintain superior merchandising standards on a daily ongoing basis.• Assist sales associates in completion of daily tasks and provide follow-up and evaluation.• Effectively interface on a regular basis with corporate supervisors and custom service representatives throughout the organization as well as with representatives from outside conservation organizations to further grass roots objectives.

Lombard, Il

• Provided overall supervision and administration for $1.3M restaurant establishment with a 25-year company reputation of award winning cuisine and service. • Conducted daily operations, financial and staffing supervision, bookkeeping and daily reconciliations, facility maintenance and upkeep. • Effectively managed staff of 35 – 40 employees in a fast-paced environment including administrative functions, hiring, development and training while increasing measured performance and reducing staff turnover.• Greatly reduced operation and facility expenses through streamlining maintenance procedures, reducing recurring repair expenses through service agreement negotiations and consolidation of services to fewer vendors. • Directly responsible for P&L control, top-lines sales gains, food cost control, food sanitation and presentation standards, labor costs and overall establishment profitability.• Maintained net profit gains of 5-7% over three years as General Manager.

Strongsville, Oh

• Provided oversight and supervision of renovation and light duty construction projects.• Designed landscape installation projects and provided maintenance services. • Planned painting and structural restoration projects. • Created project budget guidelines and general cost controls

Cuyahoga Height, Oh

• Managed staff and facility operations including hiring of new personnel, maintaining current staff, position training, motivation, performance evaluations.• Directly responsible for overall operation of 8 community based residences within County, State and Federal regulatory guidelines.• Planned budget allocations for ongoing funding as well as labor in both short and long term projections while controlling extraneous payroll costs and cost overruns.• Acted as primary liaison between resident consumers, legal guardians, and family members in order to properly facilitate services in compliance with County and State regulations. • Created, in partnership with other management personnel, an in-house IT committee in order to transition to a paperless service documentation system.• Conducted training certification meetings with other Program Manager and support staff to develop new and existing staff in order to increase caliber of employee and level of service provided to clients.

Strongsville, Oh

• Developed, trained and managed multiple teams of associates, and staff supervisors that were customer service focused, friendly, and efficient in a high paced service environment.• Organized weekly and monthly schedules and position control, reports and paperwork, bank deposits, inventory, and labor allocations.• Maintained relationships with home office personnel throughout all levels of the organization in order to maintain correct stock levels, managed aspects of Human Resources, maintained Loss Prevention, facilitated all policies and procedures in compliance with company guidelines.• Developed and maintained an outdoor educational and outreach clinic series catering to over 300 participants annually.

Bachelor Of Science (B.S.), Psychology

Focus on Research Psychology and Education

Associate Of Science (A.S.), Psychology