● Resolution of inbound call issues from customers in support of automated and voice-based recall incident communications● Full-service implementation and launching of customer recall communications for food distributors and major restaurant chains● Account management, including customer retention and technical service upgrades● Direct management of in-house and outserviced call center teams, as well as maintaining positive vendor relationships● Effective use of Agile project… Show more ● Resolution of inbound call issues from customers in support of automated and voice-based recall incident communications● Full-service implementation and launching of customer recall communications for food distributors and major restaurant chains● Account management, including customer retention and technical service upgrades● Direct management of in-house and outserviced call center teams, as well as maintaining positive vendor relationships● Effective use of Agile project management to ensure thorough completion of project deliverables Show less

● Restaurant General Manager duties, including guest services, accounting, staff scheduling, and customer relations● Directly managed, trained and ensured professional development of 35+ employees● Managed inventory and ordering of food, equipment and supplies● Managed food and liquor costs● Assisted with corporate acquisition (Snuffers) and brand/process socialization

● Restaurant General Manager duties, including guest services, accounting, staff scheduling, and customer relations● Directly managed, trained and ensured professional development of 25+ employees● Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuringwell-timed customer service with new restaurant opening● Managed food and liquor costs● Partnered with bartenders to create and introduce signature cocktails and gourmet… Show more ● Restaurant General Manager duties, including guest services, accounting, staff scheduling, and customer relations● Directly managed, trained and ensured professional development of 25+ employees● Enhanced operational success through effective staffing, training, adherence to OSHA regulations and ensuringwell-timed customer service with new restaurant opening● Managed food and liquor costs● Partnered with bartenders to create and introduce signature cocktails and gourmet appetizer menu to increase bar revenues 15% over three months● Conducted staff training and professional development Show less

Splunk is software that indexes data from any application, server or network device enabling you to search and analyze billions of events across your IT infrastructure from one location in real time.● Represented over 25 lines with consistent sales of $1.5 - $2 million● Worked closely with all principals to optimize sales results● Formed strong relationships and maintained close contact with key decision makers in the sales territory● Composed detailed call reports… Show more Splunk is software that indexes data from any application, server or network device enabling you to search and analyze billions of events across your IT infrastructure from one location in real time.● Represented over 25 lines with consistent sales of $1.5 - $2 million● Worked closely with all principals to optimize sales results● Formed strong relationships and maintained close contact with key decision makers in the sales territory● Composed detailed call reports, territory sales plans and forecasts in order to assist sales and marketing● Planned and conducted sales presentations and trainings Show less

Keynote is the leading provider of on-demand test and measurement solutions for continuously improving the online experience. Connected companies will know precisely how their Web sites, content, and applications will perform on actual browsers, networks, and mobile devices long before their customers and business are impacted.● Managed largest corporate “Bill-In-Arrears” accounts (Google, Yahoo, AOL and Microsoft), increasing run-rate from$2 million to over $9 million over… Show more Keynote is the leading provider of on-demand test and measurement solutions for continuously improving the online experience. Connected companies will know precisely how their Web sites, content, and applications will perform on actual browsers, networks, and mobile devices long before their customers and business are impacted.● Managed largest corporate “Bill-In-Arrears” accounts (Google, Yahoo, AOL and Microsoft), increasing run-rate from$2 million to over $9 million over five-year period● Resolved technical issues regarding product use with customers● Fostered downline relationships with technical product and sales support Show less

Keynote Red Alert™ is an easy-to-use, highly reliable Web monitoring service that checks your Web applications at least four times each hour, and notifies you whenever they become inaccessible, return incorrect data, or respond slowly to connection requests.