Executive Team Leader for Specialty Sales in a high-volume Target store. Led and created a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard. Built a team of consultants that are knowledgeable and passionate about Apparel and Accessories, Beauty, and Electronics.• Anticipate staffing needs, talent plan and recruit – both long and short term• Develop and coach the team and Team Leaders to elevate their skills and expertise• Lead team onboarding, learning and helped close product knowledge and skill gaps through development, coaching and team interactions.• Establish a culture of accountability through clear expectations and performance management by enforcing company policies, rules, and regulations.• Manage and develop a sales force using selling training techniques• Responsible for recruiting and hiring team members. Set training and on-boarding plans for new hires. • Developed high performing team leaders and team members to drive sales results and to achieve strong operational metrics.• Developed team members performance and job skills which led to promotions to leadership positions.• Led the team through a difficult period with the outbreak of Covid 19 by focusing on the well-being and safety of the team members. Kept a positive outlook and inspired the team to focus on actions that are controllable. • Consistently provide adequate structure, direction, and feedback to team members and team leaders as well as recognizing and rewarding team achievements.

Managed a multi-million-dollar store in the body care and home fragrance retail sector. Consistently delivers successful sale results and business metrics. Achieved 103% of sales plan and controlled payroll to .029% of planned payroll. Increased customer information collection 4%. Managed a team of 3 managers and up to 35 selling and sales support associates.• Developed a strong management team to support the associate to achieve the stores goals. Recognize, inspire, and coach staff to deliver superior customer service. Use a positive feedback approach when coaching the staff. Recruited and retained top talent.• Support a fair, equal and diverse workplace by creating an inclusive work environment for both employees and customers. • Drives sales and metrics through setting individual selling goals for the sales associates. Analyzes business opportunities and reacts to changing customer needs and shopping patterns. Shares ideas and asks for opinions from others on how to increase business to exceed sales goals. • Sets strong expectations of the team to follow corporate merchandising and marketing directives to tell the brand story.• Adhered to all loss prevention standards to reduce merchandise loss and minimize risk.• Effectively communicates business trends and opportunities to management. Partner with district manager to make appropriate business decisions. Participates and shares highlights on district conference calls regarding both successes and opportunities with peers. • Responsible for auditing all bank deposits. Conducted weekly review of bank deposit paperwork to ensure all procedures were followed.

Selling Manager, Men's Shoes, Saks Fifth Avenue Men's Collection Collection, Men's Contemporary and Men's Accessories.Conduct monthly touch base meetings with my associates to review their progress on their individual sales results and the key performance indicators. Coached and developed associates to understand how to be entrepreneurial in order to achieve sales plan. Coached to luxury service, client development and customer loyalty. Planned and executed events to drive business to the store. Work closely with the PR/Marketing office to achieve the highest ROI percentage on each event.Communicated merchandise needs to the New York buying offices for product relevant to the Beverly Hills market. Developed a trusted relationship with the buying organization.Developed an On boarding program for new hires that is department specific. Set new hire expectations and reviewed the 90 day on boarding requirements with each new associate. Train associates on the POS and clientele system, set their sales plan, SaksFirst Account goals and review in detail the sales associate key performance indicators/metrics.Recruit and interview new hires for open positions. Created a critical thinking questionnaire for candidates. Ask candidates detailed questions on their selling behaviors and customer service skills as well as their inter-professional skills.Participate in all store meetings delivering presentations on product, services, events and new account acquisition. Received the Saks Manager of the Year Award for creating a training program for the new clientele system and conducting store wide training sessions for the store team on the use of the clientele system. Received the Saks Star Award for the highest percent to plan for new accounts.

Gift Galleries, Children's, Men's Furnishings and Men's Shoes, Men's Sportswear.Recognized for my outstanding performance by the Men's Division. Received the NM Star award three years in a row. Was nominated NM Best by my peers four years in a row out of 400 associates in the store. Received the NM Star award for the most organized stockrooms and inventory performance and loss reduction. Coach and develop sales associates on luxury selling and service. Held weekly meetings with the staff to coach on the details of luxury service. Emphasized the importance of follow up with every customer.Create strategies to maxamize sales and service. Reviewed department sales plans and set goals for the associates. Achieved/exceeded the sales plan and increased the department rank from number three to number one in the company. Conducted meetings to train the sales associates on the latest trends and events. Attended the NM Conclaves in Dallas and shared valuable product and event information with the sales associates. Invited vendor partners to the store for product knowledge meetings.Planned and executed department events. Achieved above a 40% ROI on events by strategizing with associates on how they will achieve their sales goals. Communicate to the buying office and planners specific merchandise needs for the Los Angeles market. Worked closely with the buyers and DMM on the nuances of the LA market and especially the Beverly Hills customer. Participated in training the store associates on the companies initiatives to improve customer service, new POS and iPhone technology. Created inventory strategies to reduce loss. Reduced inventory loss year over year by closely monitoring stockroom organization and reviewing transfer and new receipt journals. Managed an offsite stock location by developing a strong relationship with the management in the facility. Conducted audits of the offsite location

Managed a staff of 14 sales associates.Set selling goals for sales associates.Executed events and sale set up.Communicated product information to the selling staff.Controlled inventory shortage through search and scan pricing procedure.

Managed 65 customer service agents.Coordinated flight departures and arrivals with flight operations.Trained customer service agents on FAA security rules.Trained customer service agents on upgrades to the SABRE computer system.Audited revenue to the revenue accounting system.Provided exceptional passenger service to distressed passengers due to flight cancellations.