Project ManagementClient OnboardingProcess Documentation, Review and ImprovementInternal Business ReviewCoaching Structure and Certification

 8-time recipient of the Best Team Lead award, 7 of which are in succession: o Q212, Q213, Q313, Q413, Q114, Q214, Q314, Q414 5-time recipient of the Most Improved Team award: o Q312, Q213, Q114, Q214, Q414 Also received other awards for attendance, overtime solicitation and overall performance Consistently received Exceptional Achievement ratings in mid-year and year-end reviews McGraw Hill Financial Ace Awardee in 2013 for Talent Development Selected by the S&P Manila Site Council as one of the McGraw Hill Financial Global Ambassadors Program Head, S&P Capital IQ Engagement Committee (2012-2015) Led the design, documentation and execution of the Positivity Project for Real-Time Editors Created the evaluation forms and mentoring documents used in performance developmentprograms Devised team trackers for more effective and efficient performance monitoring and reporting Updated coaching documents and templates for Team Lead and mentoring use Continually worked with the Training and Quality teams to update practices and improve productquality Selected as one of the POCs for the TSE Team Responsible for monitoring of Streaming Transcripts, one of the company’s key product offerings Aided in the transition, onboarding and guidance of succeeding Team Leads Facilitated staff development for multiple Exceptional Achievement ratings and intra-bandpromotions Aided Workforce Managers in real-time workflow monitoring, scheduling and issue resolution Provided product quality feedback and suggestions to senior management for clients’ needs Ensured high quality and prompt delivery for preliminary versions within client ETA Served as POC for the Operations Manager in his absence

 Served as mentor and subject matter expert to new and struggling staff Revised and updated the RT Scoping Guide, the document that details real-time editing Created macros within the business tools to streamline the real-time editing process Became one of the top real-time editors after just 6 months in production Consistently exceeded all key performance indicators in production work Maintained excellent attendance records Designated as the team’s POC in the Team Lead’s absence

 Researched, wrote and published well over 5,000 articles in best SEO practices Covered major industry events, such as E3, TGS and Evolution Served under the Content Manager as POC and directly reported to the company owner anddivision head Managed site promotional events to increase readership, user registration and site traffic Wrote 50 of the 52 special feature articles in 2010 Maintained rapport with the users and clientele and promoted a good online community Produced detailed reviews on major releases and received very positive feedback from theclientele Consistently and effectively met challenging demands and output adjustments Maintained regular communication with all levels regarding process and operationalimprovements