Glenn Pacolay Email & Phone Number

Pittsburgh, Pa, Us

Conduct professional training seminars to show how to utilize Aptech's hotel accounting solutions.

Aptech is a business intelligence, enterprise planning, and financial software and service provider to the hospitality industry with a customer base of over 2,500 users which include large chains, multiple-property management companies and single site hotels; Develop and maintain relationships for approximately 200 customers.Technical SupportAssist in maintaining & supporting company’s network and infrastructure and Application Server Provider servers hosted for clients.; Consult customers on software upgrades. Successfully organized and orchestrated several annual software upgrades for over 100 customers.Renew contracts for software licensing resulting in approximately $500,000 in revenue for company.Provide emergency 24/7/365 software support to customers.Investigate and resolve customer issues relative to but not limited to computer hardware, software, or accounting problems.Software InstallationInstall/upgrade accounting and business intelligence software via Webex or onsite.Test & document new software upgrades which involve identifying and resolving problems before distribution to clients.User TrainingDevelop and conduct software training sessions for Aptech trainers and support specialists on-site and online.Create training procedures, schedules and documentation forms.Conduct educational seminars online using WebexConduct onsite user training sessions for accounting software at hotels and major management corporations across the United States.Data ConversionInvolved in data conversion & verification for major hospitality management corporations.Report CreationThe ability to produce reports and financial statements in Aptech’s accounting software.

Interview and train new employees.Prepare schedules.Bank deposits.Inventory control.

Address and resolve questions, conflicts, or inquiries in any of the following areas. ( Pricing, Contracts, Freight Bills,Shipment Tracking, POD's, Logistics, Rate Quotations (Domestic,Offshore, and International.))

Address and resolve conflicts arising in pricing, contracts, and freight billsProvide domestic, offshore, and international rate quotationsHandle shipment tracking, proof of deliveries, and logistics.Professionally resolved all customer service questions and complaints.Trained approximately 500 employees and new hires on Lotus.Glenn M. Pacolay page 2

Ba Of Economics/Business Management, Economics

Activities and Societies: Zeta Beta Tau - Social Fraternity, Omicron Delta Epsilon - Economics Honor SocietyZeta Beta Tau - Social.

B.A, Economics/Pre-Law

Specialized Training Currently being trained in Report Studio and Cognos BI (limited working knowledge)