• Provided strategic direction and managed a team of up to 14 people that were responsible for providing service programs to customers. These programs were the proprietary service card and MasterCard, taxable benefits, licensing, and new business implementation. • Championed projects for the service card platform that introduced new security features and improved data exchanges with various fuel vendors.• Launched a new and innovative platform for the taxable benefits service product that simplified the user experience, enhanced reporting, added new features, and allowed external clients to self-serve.• Supported the transition to a new North American licensing platform resulting in the elimination of data discrepancies between the licensing application and database, reducing software licensing costs ($700K), and adding new functionality.• Created and updated business key performance indicators (KPIs) for the service programs, with each program meeting or exceeding the KPIs.

• Completed the successful migration of assets from two separate platforms onto the Element platform after Element purchased the businesses.• Transferred 75,000 leased assets from old legacy platforms to the new Element platform and ensured customer lease billing accuracy of over 99.5%.• Business subject matter expert (SME) on a team responsible for creating a new SQL Server Reporting Services (SSRS) reporting platform and creating over 100 monthly e-billing reports and 60 ad-hoc analytical reports for customers.• Successfully transitioned the legacy financial reporting function and platform (Oracle) to new Element financial reporting platform. Completed fiscal closing processes, account reconciliations, and created a database to warehouse historical financial account information.

• Automated the lease bulk buyout process used by our vehicle remarketing team, resulting in increased accuracy and time savings.• Updated taxable benefit tools used to ensure accuracy and compliance with CRA regulations. All taxable benefit reporting was completed on-time for clients.• Reduced cycle time for auction sales from 30 days to 20 days.• Accounts receivable team collected $284K in late fees, an increase of 18% over prior year.

• Automated the lease bulk buyout process used by our vehicle remarketing team, resulting in increased accuracy and time savings.• Updated taxable benefit tools used to ensure accuracy and compliance with CRA regulations. All taxable benefit reporting was completed on-time for clients.• Reduced cycle time for auction sales from 30 days to 20 days.• Accounts receivable team collected $284K in late fees, an increase of 18% over prior year.

• Delivered productivity savings of 3.5% to 20%, year-over-year, on SG&A expenses on budgets ranging from $18M to $22M.• Developed new volume reporting methodology as part of a Lean Six Sigma business event resulting in reporting accuracy increasing from 93% to 99%.• Led an IT project to update billing system for compliance of the Ontario HST harmonization legislation. Project was completed on-time and accurately.• Introduced an administrative fee increase across entire portfolio resulting in an additional $600K of revenue per year.• Completed fiscal closing processes on an Oracle platform and all financial planning sessions using Hyperion Essbase for a portfolio of $1.1B.