Working as an Import Customer Service Agent for an International Shipping Company. Our company is made aware of US Customs issues with import shipments. We monitor rail and truck movement for in-bond shipments. The attention to detail and due diligence that must be paid to each and every shipment is the same. Problem solving skills are a must. Every shipment is a deadline shipment.

Take high volume Inbound customer calls for extended warranties, with expertise in handling front line customer escalated issues, as well as escalated issues with corporate clients. Expertise in sourcing replacement products based on factory specifications of the original. Problem solving. Trained on monitoring service levels, Excel programs, Windows based applications, expertise with AS400 system. Expertise in agent development. Expertise in deadline administrative work as well.

In retail, I was responsible for customer carry outs, cart retrieval, light janitorial work. I was register trained, handling customers on a face to face basis. Loss Prevention Certified. Inventory control as well.

Load bread trailers by individual store and specific order. Responsible for tray counts, as well as ensuring that trailer was loaded in the proper order for unloading by delivery drivers. Responsible for inventory. Worked Shipping and Receiving. Documented raw product deliveries to the bakery and inventoried those deliveries as well as rotation of those deliveries to ensure correct product used first. Proper trailer load documentation was filled out and placed for delivery drivers. Janitorial work as well as department inventory.