Glenn Ryan Email & Phone Number

Chatswood, New South Wales, Australia

Manage and Host the Change Review Board that provides an opportunity for all Project Managers to openly discuss their Project with Key Business stakeholders for feedback. Projects relating to Salesforce, Atlassian (JIRA), Generative AI, process improvementProvide project input on functionality, capability, deliverables, timeframes, language conversions and communications globally. Build, Design, Deploy and Implement Projects Globally across the business.Work to… Show more Manage and Host the Change Review Board that provides an opportunity for all Project Managers to openly discuss their Project with Key Business stakeholders for feedback. Projects relating to Salesforce, Atlassian (JIRA), Generative AI, process improvementProvide project input on functionality, capability, deliverables, timeframes, language conversions and communications globally. Build, Design, Deploy and Implement Projects Globally across the business.Work to continually improve our own internal processes to streamline and automate where possible.Work with Global Leader who runs the Project and provide updates on the status of the implementation for CSG.Work with Regional Leadership and CORE Team members to ensure that all capabilities were aligned with the local requirements.Update through presentations and communications with the Executive Leadership on the status of projects. Show less

Chatswood, New South Wales, Australia

As the Operations Manager for the Technical Support Call Centre, I was responsible for a number of operational issues including:* Ensuring we had the required HC Ratio across the teams to be able to meet Service Level Agreements* Delivering new capabilities to the team by managing any training requests or time off phones for in class training* Managing Key Performance Indicators and working with Leadership to understand where improvements can be made to ensure we are within Goal.

Chatswood, New South Wales, Australia

Managing 18 Front Line Technical staff members, it was pivotal to my staff's success that we provided support not only for our customers, but also for each other.In order for our team to be successful, it was important to me that each and every employee felt encouraged and supported to not only do their role to the best of their ability, but to also think outside the box and look at other areas of improvement.My role was to support my staff and ensure annual leave, sick leave… Show more Managing 18 Front Line Technical staff members, it was pivotal to my staff's success that we provided support not only for our customers, but also for each other.In order for our team to be successful, it was important to me that each and every employee felt encouraged and supported to not only do their role to the best of their ability, but to also think outside the box and look at other areas of improvement.My role was to support my staff and ensure annual leave, sick leave, professional development, supporting their needs and career ambitions were all handled professionally balanced between the needs of the staff members and the requirements of the business to support their customers. Show less