• 9 direct reports (3 software developers, 3 DBAs, 3 Systems Analysts) • Supported ~13,900 users/customers (1,200 internal/employees and 12,700 external/students)• Prepared and managed the budget ($1.875M) of the University's Enterprise Systems• Thoroughly reviewed and renewed contracts• Investigated a contract renewal and discovered a double billing which resulted in a vendor refund of $170K• Resolved customer escalations/issues• Created automated KPI reports• The… Show more • 9 direct reports (3 software developers, 3 DBAs, 3 Systems Analysts) • Supported ~13,900 users/customers (1,200 internal/employees and 12,700 external/students)• Prepared and managed the budget ($1.875M) of the University's Enterprise Systems• Thoroughly reviewed and renewed contracts• Investigated a contract renewal and discovered a double billing which resulted in a vendor refund of $170K• Resolved customer escalations/issues• Created automated KPI reports• The team's operational performance improved by 40% (ticket closure 22-23 YOY comparison)• Emergency/business critical technical hands-on work: updated Linux security certificates in production servers, exported and secure transferred Oracle tables to the Ministry of Education, applied temp data fixes for temporary student access, upgraded Degree Works (Linux-based), investigated and resolved waitlisting application issue, with my director imported data (MS SQL) from another University for storage, retrieval and transcript printing, and resolved a systemwide sev 1 with peer managers, directors, and CIO Show less

Data, application, and medical asset management for the 7 health authorities in the province of British Columbia. Salary came out of the Providence Health Care budget. • Led 6 senior administrators• Supported 350+ users• Resolved a 4-year-old system sluggishness problem within 2 weeks of appointment

Led 9 awesome Systems Administrators who supported customers located in the U.S. and Canada using McKesson's complex Radiology PACS (Picture Archiving and Communication System).In addition to qualitative results (i.e. happy/loyal employees and customers), the team accomplished the following:• Reduced running backlog of outstanding issues from 321 to 176, a 45% KPI improvement • Increased call intake from 1629 to 1778 in a month, a 9% KPI improvement