Glenn Schmidt Email & Phone Number

Sachse, Tx, Us

Atlanta, Georgia, Us

Responsible for building and maturing the operational security services and IT risk governance oversight including strategic planning, policies and standards alignment, process and procedure development, controls development & validation, metrics and reporting, security incident management, awareness program facilitation, audit / assessment coordination, and customer security assurance and qualification.- Updated all Active Network IT and Security Policies and Standards to align to PCI and Global Payments requirements including implementation of annual oversight and refresh process.- Created Issue Risk Management Oversight process including identification, evaluation, and remediation oversight program.- Formalized Active Networks Security Operations Center (SOC) and the Security Incident Response Team (SIRT) processes in alignment with Global Payments processes. - Developed Risk Controls Self Assessment (RCSA) matrix used to provide continuous oversight of all IT and Security controls aligned to PCI and SOX regulatory requirements- Supported formalization of security program including implementing vulnerability evaluation and remediation process, file integrity monitoring (FIM) solution, log centralization and monitoring system, end point monitoring system, Security Incident and Event Management (SIEM), firewall policy oversight and management, KRIs / KPIs, monthly reporting, quarterly User Access Reviews (UARs), and formalization of incident response management.- Supported successful 2018, 2019, 2020, 2021, 2022, & 2023 PCI DSS assessment obtaining mandatory Report of Compliance (RoC)- Supported successful 2018, 2019, 2020, 2021, 2022, & 2023 annual SOC 1 Type 2 testing of Active Network production platforms including annual Third Party Pen Testing- Coordinated SOC 2 & TX RAMP qualification testing

Charlotte, Nc, Us

Responsible for maturing Governance and Reporting functions for Issues Management, Vulnerability Management, Policies and Standards, and Line of Business Managed Applications (LMA) for the Retail Preferred Small Business Global Wealth Management Technology (RPSGT) division. - Developed a reporting inventory for all weekly and monthly reports for the central support teams and managed automation activities streamlining the standard report generation from the System of Records (SORs) integrated into the reporting platforms- Structured department resources into distinct support functions and developed operational standards and process execution improving quality and on time delivery while creating support redundancy without additional resources- Spearheaded the business strategy and migration to a horizontal service model centralizing the Issues Management, Vulnerability Management, and Audit & Exam Management support for RPSGT teams increasing capacity while keeping costs flat- Simplified and automated key processes, forums and operational governance routines removing non-value add functions - Automated several operational reports shifting focus from enterprise metrics to identification of key risk factors and mitigation activities

Charlotte, Nc, Us

Responsible for maturing Workforce and Worksite, Capacity Management, Cost to Serve (CTS) business processes, and Vendor Management for the Consumer Servicing and Operations Technology (CSOT) teams while providing strategic initiative support. - Reorganized department resources into distinct support functions and developed operational processes and standards improving quality and on time delivery- Created new IT cost views leveraging applications (AITs) as the cost mechanism showing all personnel, non-personnel (NPE), and infrastructure costs- Revised all horizontal services cost models representing IT non-operational specific services - Matured business process views aligning IT costs to specific business processes- Standardized workforce gearing ratio views in alignment with corporate guidelines- Developed standard monthly executive dashboards for CTS, resource utilization and capacity, workforce gearing ratios, and worksite utilization - Oversaw resource rightsizing effort reducing overall Mortgage Technology (MT) workforce 33%- Supported cost saving initiatives driving MT costs down $52MM- Drove vendor management efficiencies maintaining compliance with corporate governance while reducing staff 15% supporting portfolio of 60 vendors

Newport Beach, Ca, Us

Responsible for developing PMO processes and leading critical corporate level and IT projects while providing strategic and operational IT management maturing the service management model, organizational structure, architectural strategy, security program, and governance model. - Formalized security program including third party penetration and vulnerability testing, implementing a risk assessment process including a Risk & Control Matrix (RCM) across all IT operational functions, instituted Identity and Access Management (IAM) quarterly review, and performed outsourced partner security reviews associated with new Vendor Management oversight program- Formalized IT functional roles and aligned support structure and development activities against business operational needs while improving efficiency and delivery based on ITIL best practices- Formalized Change and Release, Incident, and Problem Management, and Financial Oversight- Formalized System Development Life Cycle (SDLC) for all internally and externally supported applications and systems including defined Roles and Responsibilities and Segregation of Duties- Implemented project scoping, planning, execution, and oversight processes in IT operations- Successfully implemented Salesforce CRM and Provenir Loan Origination System, added customer texting into the existing Shaw Servicing Platform, and increased payment processing channels- Successfully relocated business operational facilities in Phoenix, AZ. and Buffalo, NY.

Business Unit Information Security Officer responsible for managing budget, strategic planning, modeling, metrics, reporting, security, governance and compliance, controls, policies and procedures, risk incidents, IT architecture, vendor management, audit oversight, and mortgage assistance program remediation- Built a new department instituting a corporate security program and formal IT governance functions certified by Morgan Stanley’s Subsidiaries and Acquisitions Risk & Control (SARC) program- Implemented ITIL service and change management best practices, including impact and risk rating system, contingency plans, architecture committee approvals, and advisory board approvals- Implemented Access Management framework including provisioning system implementation and governance controls including quarterly access reviews- Established an IT architecture committee and integrated it with corporate project workflows- Revamped IT project intake process to utilize capacity models for scoping and budget allocation- Developed an audit intake and oversight process that stabilized remediation efforts and completed over 20 internal and external audits with satisfactory ratings and no repeat findings- Devised a risk & control framework and central operational controls to meet Sarbanes-Oxley (SOX), Visa Cardholder Information Security Program (CISP), Payment Card Industry (PCI), Federal Financial Institutions Examination Council (FFIEC), and Office of the Comptroller of the Currency (OCC) security standards and compliance- Implemented Tier 1 & 2 IT vendor scorecards and a vendor security assessment process with corporate vendor management oversight- Passed Bank of America and Royal Bank of Scotland (RBS) security reviews

Responsible for managing outsourced manufacturing and development, licensee relationships, business operations, offshore application center, and onshore research and development teams- Instituted a project management lifecycle framework for customer and R&D based projects and improved on time delivery by 60%- Implemented a system for R&D and application work management, including labor and cost tracking and delivery scheduling- Drove a significant 30% reduction in job recycling improving labor/cost forecasting- Stabilized production and IT infrastructure availability by formalizing business operations and implementing required IT systems and support processes - Led critical initiatives to restructure internal business processes, customer support services, personnel management programs, and project management systems and methodologies improving work throughput, quality, and employee satisfaction while reducing employee turnover

Columbus, Ohio, Us

Responsible for driving enterprise automation, platform scheduling and project teams and improvements - Implemented dashboards to monitor break/fix tickets improving SLA adherence by 15%- Spearheaded the development of a control framework for SOX, Visa CISP, PCI and OCC audits - Reorganized team to maintain clear segregation of duties reducing chargebacks, costs, and outages

Columbus, Ohio, Us

Responsible for leading a $4.1 million budget, 16 employees and operations for 23 enterprise systems- Upgraded over 70% of corporate software systems to improve capacity, efficiency, and availability- Reengineered incident, problem and service processes within the global ITIL framework

Responsible for overseeing a $10 million budget, 60 employees, planning, print production, IT infrastructure, facilities support, maintenance, project management, and internal customer relations- Consolidated and integrated systems and support functions within the corporate IT division- Implemented a hybrid monitoring system for mainframe, distributed servers, networks and infrastructure, databases, and reporting service tools

Responsible for overseeing data processing operations, software, system design, development teams, and an $800,000 budget for mail processing, production, and customer database systems - Managed budget, infrastructure and network system implementations, development and support teams and a 250,000 square foot facility build out and integration- Led the integration of production and IT systems for the merger of Ameritex and Mailbox Capital

Espoo, Southern Finland, Fi

Responsible for creating design specifications and user manuals and providing programming support for an integrated product and data management system for Alcatel-Lucent

Richmond, Va, Us

Responsible for devising specifications, prototypes, and testing proprietary system hardware for custom computer room and facility infrastructure equipment monitoring and control systems

Responsible for creating specifications, prototypes, and test system hardware for custom computer room and facility infrastructure equipment monitoring and control systems

Ms, Bio-Medical Engineering

Bs, Bio-Medical Engineering