Glenn Spinuzzi Email & Phone Number

Peachtree Corners, Georgia, United States

Pueblo, Colorado

Telecommuting

• Support and assisted development team in migration of on-site lab to the cloud utilizing Amazon Web Services (AWS).• Provide technical product information for the development and implementation of customer solutions, including product demonstrations. • Analyze system designs to verify if they conformed to the technical and budgetary requirements of the customer. • Provide and/or implement detailed installation plans and post-sales consulting to resolve complex technical problems to meet customers’ requirements.• Assess RFPs providing input on requirements and determined if the requirements aligned with our products/solutions and advise accordingly. • Collect project requirements to determine project scope of work which specified functionality of system integrations. • Provide updates and managed project timeline and communications to project stakeholders.• Assess and analyzed factors that could potentially impact the project schedule. • Provide post analysis of projects and developed lessons learned that could be applied to future projects. • Achieved a 94% for class satisfaction for the delivery of training over a 3-year period which included training to; Sales Account Executives, Technical Sales Training and System Administrator Training as post-sale deliverable for customer projects.• Mentor new members of the team, guiding them through the process, procedures and the overall business process.

Colorado Springs, Colorado Area

Training Delivery Specialist• Delivered technical training to Field Support/Engineers with satisfaction score of 96% over the 3-year period.• Project Lead, worked with courseware developers to facilitate the release of new courseware to Field Service Engineers.• Aligned with business partners to determine course needs and the learning requirements for the Field Service Engineers.• Designed and maintained the student learning environment which included maintaining lab configuration of workstations and servers. Off-Site Field Engineer Service Support Level III • Consulted with customers to understand their business needs to develop and deliver project plan centered around those business requirements while maintaining a high-level of customer satisfaction. • Consulting consisted of communicating to the customer progress of the project, interdependencies of systems and performing installation and configuration of hardware and software. • Analyzed and resolved technical issues from various business systems and applications on a variety of hardware and software platforms. • Mentor and team lead to team support specialist supporting software applications which were used to deploy new servers and to monitor health of servers.

Pueblo, Colorado Area

Processing of repair tickets for end users, Troubleshooting various PC problems, Maintain PC workstations including software installation and upgrades, Operating systems include Windows 95 for workstations and Novell as the Network operating system

Pueblo, Colorado Area

Administration of 45 workstation Novell network, Setting up remote workstations accessed via, Administering of print ques, Maintained PC workstations including software installation and upgrades, Perform and maintain the daily operation of backing up the network, Map and document network configurations, maintain office phone system.Proficient in the execution of banking processes, daily transaction reconciliation, sale of bank products, customer service, provide account status data, and handled busy phone, conduct telephone collections of past due accounts, informed customers of their account status and payment options, disbursement, tracking and maintenance of loans, maintenance of loans

Department Manager of Hardware Department where I manged sales and service staff, trained and scheduled employees, purchased merchandise, analyzed goals and retail sales. Cashier and Sales Floor Associate

Bachelor Of Science (Bs), Computer Information Systems, Graduated With Honors Summa Cum Laude

Bachelor'S Of Science In Bussiness Administration, Business/Management