Glenn Spivey Email & Phone Number

Jacksonville, FL, US

Providence, RI, US

• Account Manager providing Sales & Account management to Grocery chain retailer.
• Sales & support for the Categories under Center Store.
• Identify and manage new sales opportunities to service customer needs while supporting Supplier partners.
• Effective communication with Category Managers including other UNFI departments during Category reviews, NICI – New Item Cut-ins, other Special events.
• Develop and maintain partnerships with vendors, brokers and other trade partners to ensure the success of my customer and the products I support at shelf. Acting as a Brand Ambassador.
• Works collaboratively with cross-functional team of resources to ensure budgeted goals are achieved.

New York, NY, US

• Workforce Management supporting JP Morgan Chase call centers- domestic and offshore.
• GCC Operations support and oversight for all call center activities.
• Real-Time monitoring of inbound call volume ensuring proper routing and servicing of calls.
• Real-Time monitoring of agent level activity maintaining and improving productivity.
• Project Management and Productivity oversight.
• Data and Trend Analysis of daily and monthly KPI that assists with building a accurate forecast.

Jacksonville, Florida, US

• Held position as Operations Manager concurrently while performing responsibilities in Outside Sales & Inside Sales for an industrial wholesale distributor.
• Provided sales, service and solutions to industrial, manufacturing, maintenance and construction industries, partnering with customers to help them achieve their company's goals.
• Prospecting, Lead Generation, Business/Customer development, Account management, Relationship management.
• Driven to meet and exceed monthly target sales goals.
• Sales, service, product demonstration, techinical assistance for a wide variety of industrial products including fasteners, bolts, nuts, anchors, hand tools, power tools, abrasives, safety supplies/equipment.
• Supervisor over inside sales staff reviewing call reports, assigning inside territories, targeting sales goals.

Jacksonville, FL, US

Over a total of six years working in the grocery industry I worked across all departments gaining an understanding of the industry, learning how to market products and how to handle perishable and non perishable products. I spent time as a stocker, in produce, frozen foods and meat cutter. In these various capacities I provided customer service, maintained.