Glenn Stead Email & Phone Number

Albury, New South Wales, Australia

I work for a Idol Solutions a Managed Service Provider. The environments have BYOD programs with combinations of Windows, Apple and Chromebook devices with a Virtualised Windows Server environment.

Temporary leave coverageIT Helpdesk OperationsLevel 1 and 2 SupportBasic System Administration

Wangaratta

I worked for a Managed Service Provider and was allocated responsibility for the IT operations of multiple Catholic schools within the Sandhurst and Melbourne Dioceses. I looked after varied environments with different combinations of Windows, Apple, Chromebook, and Windows Server environments.IT Helpdesk Operations first and second level support and troubleshooting.User Training one-on-one and in groupsConsultation, procurement, deployment, management, and… Show more I worked for a Managed Service Provider and was allocated responsibility for the IT operations of multiple Catholic schools within the Sandhurst and Melbourne Dioceses. I looked after varied environments with different combinations of Windows, Apple, Chromebook, and Windows Server environments.IT Helpdesk Operations first and second level support and troubleshooting.User Training one-on-one and in groupsConsultation, procurement, deployment, management, and security.Technical Repairs of Apple and Windows Equipment, Operating Systems and networking equipmentincluding High-density wifi.Network and Device Security, Backups, Recovery and Disaster ManagementMDM - Mobile Device Management -: Mosyle, Jamf, MerakiNetworking Equipment: Firewalls, Routers, Switches and Access Points.Displays TV Projectors and casting equipment.Hyper-V Virtual Servers with Active Directory domains, various Windows andAD, ADFS, Sharepoint, Linux servers, services and integrations.Cloud Services - Google Apps, Google Meet, Office 365, Adobe Creative CloudSMS - School Management System - SAS2000LMS - Learning Management System - SIMONPrinter Services - Papercut Show less

Wangaratta, North East Victoria

Technician - Sales and Support. I Implemented solutions suitable for the client's needs and helped create a strategic ICT direction for the future of their Business.Project management and delegation of staff tasks, deployments, upgrades, repairs and support Interact with customers to provide efficient and quality technical support.Staff and Customer training.Disaster recovery plans including fail-over processes and proceduresPreparation of technical documents and project… Show more Technician - Sales and Support. I Implemented solutions suitable for the client's needs and helped create a strategic ICT direction for the future of their Business.Project management and delegation of staff tasks, deployments, upgrades, repairs and support Interact with customers to provide efficient and quality technical support.Staff and Customer training.Disaster recovery plans including fail-over processes and proceduresPreparation of technical documents and project proposals Show less

Australia

I worked in the direction set by my IT Manager and with the team to assist in the implementation ofour projects, I would then monitor and report on the status and outcomes.I established and maintained close working relationships with colleagues, contractors, suppliersand clients.Some of my key responsibilities included operating the Help Desk, Server Administration,Procurement tasks, Asset Management and Troubleshooting.I was required to have extensive knowledge of our… Show more I worked in the direction set by my IT Manager and with the team to assist in the implementation ofour projects, I would then monitor and report on the status and outcomes.I established and maintained close working relationships with colleagues, contractors, suppliersand clients.Some of my key responsibilities included operating the Help Desk, Server Administration,Procurement tasks, Asset Management and Troubleshooting.I was required to have extensive knowledge of our various customer systems and travelinterstate. ERP - Enterprise Resource PlanningMachine ControllersActive Directory, ExchangeFileservers, Print Servers, Database ServersCRM - Customer Relationship DatabaseMicrosoft Dynamics Show less

North East Victoria

Customer Service, Quoting, Order Fulfillment, System DeploymentMaintenance & Repair of computer systems - Hardware & SoftwareVirus & Malware Removal and Data Recovery.Website DevelopmentClient Consultation, Manage project estimates, tasks, timelines andcommunication Design manage and build websites in accordance with therequirementsUpload, schedule and manage digital assets