Provide general rehab work on homes for resale. Duties include but not limited to: roofing, general electrical, drywall, flooring, and plumbing as needed

Repaired and refurbished used washers and dryers and sold online to customers. Also made home visits to repair broken machines in customers homes.

Provided customer contact with inbound and outbound calls. Handled questions, problems, and resolutions pertaining to hospital and provider billing and financial assistance all while providing outstanding customer service. Was a part of committees and training assistance for new and transitioning employees to help further knowledge and refinement of company policies and procedures.

Connected valued business customers to a needed interpreter for their client’s specific language. Collected correct billing information while simultaneously searching through multiple interpreters, then connecting the call all while keeping premiere customer service.

Responsibilities included taking inbound calls from U.S. Bank customers in a high volume call center environment. Answering customer inquiries about their bank accounts, researching and resolving problems, and handling any banking errors in a timely manner. Also actively expanding existing customer relationships by cross selling products and services or referring customers to appropriate sales staff.

Provides call support to Wells Fargo customers who have had overdrafts on their accounts. Responsible to meet daily and monthly goals of how many contacts were made and how many promises and dollar amounts of promises were made, all while providing exceptional customer service with every contact and answering any questions about his or her accounts and what options are available to our customers in order to bring any said accounts into the positive with realistic goals in mind.

Provides centralized customer service to store locations by researching and responding to questions from store Bankers and other Wells Fargo team members and acts as an information resource to store Bankers by providing guidance and resolution to questions regarding Bank products, services, operational policies/procedures and transactions. Responsible for completing call tracking and support documentation. Training Certified – able to assist with training of new Customer Service Reps. Has had extensive training with multiple Wells Fargo systems and programs. Have had specialized training for different operational and call queues procedures regarding Demand Deposit Accounts (DDA), Home Equity and Personal Loans and Lines of credit, Checks/Mis-posted items, and handle calls from Internal team members and external customers regarding Official bank checks.Daily activities also include providing timely service while maintaining premier performance goals and expectations all the while providing excellent customer service.

Performs customer service, merchandising, cashiering, and preparation of beverages. This is done while maintaining a positive, upbeat attitude and striving to achieve customer satisfaction and sustain product sale records. Deal with any customer complaints in a prompt, efficient manner. Also became Training Certified, which allows training and supervision of new employees. Also have some knowledge and experience of inventory with current manager. Received a 5-star rating from a mystery shopper. Achieved recognition as Employee of the Month.