Retired in December 2010 following 32 years in the telecommunications industry. Functional expertise acquired across six cities and two continents includes Engineering, Finance, Operations, Business Development, Technology Development, Network Management, Supply Chain

- Acountable for Bell’s national wireline network surveillance, maintenance, provisioning and support- Introduction of new technologies and products across Bell’s coast-to-coast network - Directed the transition of Bell’s infrastructure and operations to an end-to-end IP based network with industry recognized best-in-class performance - achieved five nines performance on IP network for 4 straight years - Oversaw Six Sigma Improvement Program; successfully implemented 35 Six Sigma projects- Key contributions to the operational planning and support for the Vancouver 2010 Olympic and Paralympic Winter Games- Implementation of a national operations model across Canada- Prime for Bell's end-to-end wireline supply chain- $200M operating expense; $50M capital budget; 2,400 employees- Reduced operating and expense cost structure by $48M while improving service levels

- Responsible for all voice, data, broadband provisioning and assurance activities in Bell Canada- First North American service provider to achieve five nines performance on MPLS core network- Developed and implemented rigorous Continuous Improvement Six Sigma Program- Directed and oversaw the successful integration of two major divisons involving 14,000 employees driving significant and simultaneous cost reductions and service improvements- $160M operating expense; $50M capital budget; 2,100 employees- Reduced operating and expense cost structure by an average of $10M annually while improving service levels

- Development of Bell Canada's consumer broadband portfolio including multi-channel television, multimedia services and high speed internet access- Responsible for Bell's development and implementation of DSL services including end-to-end management of the business up to 50K customers, before integrating into mainstream functions across the company- Championed, developed and implemented the required processes, tools and training programs required to enable Bell to transition to being an internationally recognized leader in the implementation of broadband services

- Leveraging the skills and experience acquired in the UK, primed Bell Canada's strategy and business case development of new satellite, wireless and wireline broadband platforms - Secured the required resources for the company to transform itself from a traditional supplier of telecommunications services to one of a leadership position in the provision of broadband services to both consumer and business markets

- Bell Cablemedia included the United Kingdom cable investments of BCE, Jones Intercable and Cable and Wireless, and was the third largest cable operator in the UK- Reported to the Managing Director / CEO, and served on the executive management committee- Responsible for the cable television and telecom network design, engineering, construction, provisioning, network operations and service assurance - Conceived, managed the construction of and operated an ISO9002 accredited National Service Centre facility that managed the company's UK networks- Oversaw a construction program of $170M annually involving 800 contractors. Over a four year period, built a network comprised of 3,000 trench kilometers, 4 telephone exchanges and two cable TV headends- Provided strong leadership to the London Interconnect Group and implemented a 2.5 Gbps SDH (sonet) ring linking the 5 member companies

1991 - 1992: Associate Director, Quality and Process Improvement - Directed a team trained in Process Re-engineering and Benchmarking methods. Was certified as a Master Facilitator in Rummler Brache Process Improvement/Management methodology. Completed a number of projects that resulted in $2M in annualized savings1990 - 1991: Section Manager, Access Network Facilities - Lead a group responsible for fibre, pair gain system and copper design solutions to support rapid growth and modernization projects in the eastern Greater Toronto Area 1988 - 1989: Section Manager, Operations - Responsible for the installation and ongoing maintenance of all pay telephones in southern Ontario1982 - 1987: Section Manager, Finance - Prime for the allocation and ongoing analysis of capital and operating expense results for the Operations group across Bell Ontario1979 - 1981: Manager, Network Planning and Provisioning - Initial position following graduation with an engineering degree. Was responsible for two exchanges, as well as the complete overbuild of an additional exchange in the former Muskoka Parry Sound Telephone Co, which Bell Canada acquired.