Glenn Watkin Email and Phone Number
Glenn Watkin work email
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Glenn Watkin personal email
Glenn Watkin phone numbers
"As a seasoned customer service professional with over 20 years of experience, I am passionate about delivering exceptional service and support to clients. My career has been built on strong communication, problem-solving, and conflict resolution skills, allowing me to effectively navigate diverse customer needs and challenges. I am driven by a commitment to continuous improvement and staying ahead of industry trends, ensuring I consistently provide the best possible solutions. With a proven track record of success, I am dedicated to fostering long-term client relationships and maintaining the highest standards of service excellence."
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Customer Service RepresentativeFedex Jan 2020 - PresentCoventry, United KingdomExperienced Customer Service Representative for First Call Resolution team at FedEx. Skilled in handling customer calls, chats, and emails related to FedEx shipments, customs clearance, billing, tracking, and collection queries. Seeking a new challenge to further enhance my existing skills while developing new ones. -
Customer Service SpecialistFedex Jun 2019 - Jan 2020Coventry, West Midlands, United KingdomDuties included updating staff schedules, providing coaching to agents, monitoring service level, updating ASK which is the online portal for any questions or information request that agents have and ensuring agent adherence to schedules to maintain service level and ensure the KPIs are reached for the FCR department.
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Real Time AnalystFedex Feb 2019 - Jun 2019Coventry, United KingdomResponsibilities included reviewing staff schedules, providing service recaps to the management team, monitoring service level, ensuring agent adherence to schedules, and reporting issues to team leaders/managers/specialists.
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Customer Service SpecialistFedex Nov 2018 - Feb 2019Coventry, West Midlands, United KingdomDuties included updating staff schedules, providing coaching to agents, monitoring service level, updating ASK which is the online portal for any questions or information request that agents have and ensuring agent adherence to schedules to maintain service level and ensure the KPIs are reached for the FCR department.
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My Fedex Team AgentFedex Jul 2017 - Nov 2018Coventry, England, United KingdomWorked with key account customers and managed own workload while providing guidance on FedEx processes to improve customer experience along being the main person on-boarding a major new customer account to FedEx who moved from another carrier.
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Customer Service AgentFedex May 2010 - Jun 2017Handled customer calls related to FedEx shipments, covering http://FedEx.com, GTS, billing, tracking, and collection queries
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Assistant ManagerToolstation Jul 2009 - May 2010Coventry, West Midlands, United KingdomSuccessfully managed store operations as a Supervisor at Toolstation Coventry from July 2009 to May 2010. Responsibilities included staff scheduling, stock management, banking, and ensuring customer satisfaction along staff training. Also was a key driving force in implementing new POS process to maximise revenue along with reviewing best practices at other local stores to obtain new ideas to increase customer sales & footfall. -
Foh SupervisorMakro Mar 2002 - May 2009Coventry, West Midlands, United KingdomShowed exceptional leadership as a Supervisor at Makro, Coventry from September 2002 to March 2009. Managed new customer registrations, staff scheduling, training, and banking.
Glenn Watkin Education Details
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Ash Green School, Coventry
Frequently Asked Questions about Glenn Watkin
What company does Glenn Watkin work for?
Glenn Watkin works for Fedex
What is Glenn Watkin's role at the current company?
Glenn Watkin's current role is Customer Service Representative | Communication & Problem-Solving Skills | Ensuring Customer Satisfaction.
What is Glenn Watkin's email address?
Glenn Watkin's email address is gl****@****dex.com
What is Glenn Watkin's direct phone number?
Glenn Watkin's direct phone number is +4478902*****
What schools did Glenn Watkin attend?
Glenn Watkin attended Ash Green School, Coventry.
Who are Glenn Watkin's colleagues?
Glenn Watkin's colleagues are Renzo Malengo, Abhishek Dutta, Isabel Barros, Jim Browne , P. Log., Kamil Petrzelka, Pradeep Alandikar, Khalifa Syed.
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