Leading a team responsible for the delivery of Managed Print Services across 3 lines of service, encompassing 51 accounts and 16,000 devices.Leadership - Provide support and direction- Create a sense of cohesiveness, trust, integrity and honesty in the team - Provide objective and accurate feedback to team members about their performance- Identify additional training requirements or improvement opportunities - Build internal and external networks.- Build strong cross-functional relationships- Provide clear and confident direction to all members of the teamFinancial Administration- Manage P&L to achieve operational target in revenue, cost and GPService Delivery Management - Pro-actively recommend changes for increased efficiency and effectiveness.- Operational review of reporting requirements- Conceptulise and implement business improvement strategies - Achieve targets as per the MSA - Pro-actively recommend changes to Business Activity for increased efficiency- Partner with internal and external customers to delivery to the intent of the contract.- Monitor and measure performance against Global Delivery Model- Action areas of noncompliance and create and manage an appropriate action plan- Create and manage account operational documents- Utilise systems to maximise account productivity- Manage the team to ensure Asset management is up to date- Manage contract review process in line with the MSA- Manage and participate in internal/external account reviews

My role as an Office Services Executive, encompassed many different facets of MPS Service Delivery and Customer Relationship Management...Spending over 4 years on-site with a Tier 1 Large Enterprise Customer, I had the privilege of learning all about the customer experience, and what it takes to deliver, what matters most.Contractual Obligation Management - KPI and SLA objective, management across multiple vendors- Reporting on achievements and highlighting potential risks- Develop and implement risk mitigation strategiesLarge Enterprise Hardware Implementation Support- Solution design validation- First point of contact for escalations - Provide technical advice internal/external customers- Provide process improvement opportunitiesFinancial Administration- Cost Management- Forecasting- P&L Balancing- Vendor AP/ARCustomer Relationship Management- End user to C-Level- National customer base Asset Management- Maintenance of customer data across multiple systems- Fleet load balancing - Implement print strategies