Glenn Yemoh Email and Phone Number

Provider of IT management services at the Government Property Agency

Executively produced over four albums that have been featured on high end magazines, blogs as well as being playlisted on Spotify to over 30,000 listeners.Created awareness of new talent within several boroughs of London by negotiating and closing touring deals between promoters and artists.Successfully increased traffic up by 40% from marketing artists’ and their brand using Google AdSense, Search Engine Optimization, Twitter, Instagram, Facebook and YouTube.Shortened project lags by establishing network relations with creatives where service requests are fast tracked and completed ahead of schedule.

Create user guides and reports on resolving the most common and rare incidents for other support engineers to use and improve their IT knowledge.Deploy various software’s’ at the approved requests of users using SCCM (System Center Configuration). Provide daily service maintenance and testing for various meeting rooms and printers.Manage incidents within SLAs using ServiceNow and consistently provide updates to users on problem resolution. Provide remote and on-call support to stores, boutiques and field managers.Effectively communicate with management with suggestions on improvements we could make to improve our quality-of-service.Assign new starters with accounts using Active directory and O365 licensing. Set up device company compliance through inTune.Initiate MDM Support on iPhones and MacBook’s using jamf and NoMadProvide a professional customer service to walk-in incidents.Raise escalations and quotes with suppliers to restock inventoryOffer help to other team members that may find incidents or requests difficult to resolve.

Provide weekly analytical reports on campaign performance for executive stakeholders using relevant software such as Excel, Tableau and, MS PowerPoint and PowerBI.Support the online marketing team by providing accurate and timely reporting against defined KPIs.Regularly analysing root causes of slow system performance and inefficiencies for software developers to our technologies.Exercise a quality customer service towards defibrillator guardians providing technical support and consultation.Create and implement analysis and models which improve business efficiency and lead to effective business decision making, including the development of key retention and information reports to support managementSearch for meaningful patterns, trends, and relationships by sifting through large amounts of data and explain the findings to managers with varying backgroundsCollecting, collating, and carrying out complex data analysis in support of management & customer requestsEffectively communicated with software developers giving them the latest information on how our customers view our online applications and providing new ideas for the betterment of our service.Created user guides and video tutorials for new starters in analysing data and providing an excellent customer service to clients.

Independently managed over 500 users in Europe and UK with 1st line technical support ensuring systems and services are running in operation.Boosted productivity in the IT department by creating tutorial documents that will help staff members manage systems such as backing up data on the cloud, setting up user accounts using Exchange, Active Directory or Office 365 and installing security software such as SophosSuccessfully imaged and built several IT systems with Windows 7 and 10 providing specialised software catered for each department within the organisation as well as new starters.Decreased ServiceDesk calls by 10% from scheduling inductions with users training them on how to use the systems and operate the VoIP telephones.

Globally supported over 4000 users with 2nd and 3rd line desktop support services from UK, Europe, America and Asia ensuring systems and services are in operation.Independently imaged and configured over 50 computer systems in a week using Windows 7 for the new starting graduates entering the organisation.Deployed various software’s’ at the approved requests of users using SCCM (System Center Configuration)Provided support for Apple and Android phones following the MDM management procedure.