Glenna Egan Email & Phone Number

Pleasanton, California, United States

San Diego, Ca

Design and Requirements for new POS Returns Management including Fraud System (Appriss). • Design and Requirements for redesign of POS Receipt.• Design and Requirements for new POS front-end software. UI, integration with Customer Display, integration with Payment Device, and integration to all corporate systems e.g. Promotions, Pricing, Fraud, Transaction log, Sales Audit).• Assist/Collaborate with other IT groups. BOPIS (Buy Online Pickup in Store) needed current inventory levels for eCommerce customers to confidently place orders. • Lead QA for testing and implementation of new POS in US and Puerto Rico (interface with WPS). Includes writing detailed test cases, creating test runs using TestRail, updating Jira, and keeping management informed of critical issues.• Lead QA for testing and implementation of new Android mobile POS for Vet Services and In-Aisle selling.• Lead QA for testing and implementation of new Private Label Credit Card and Co-Brand Credit Card with ADS.

• Retail Returns (SQL database of sales/returns): allow collection and retention of Sales information including encrypted customer payment information and personal information in compliance of PII (Personal Identifiable Information) standards and retrieve the information for subsequent returns. Loss Prevention and Store Operations enjoyed enhanced reporting capabilities and front-end safeguards with the implementation. Successfully deployed to all US and Canadian stores across all brands on schedule.• mPOS (mobile POS) resulting in a successful deployment to select high volume stores. mPOS allowed store associates to perform in-home customer shopping appointments, in-store line-busting especially beneficial during peak season• Lead analyst for DSD (Direct Store Delivery of merchandise from a separate storage location or DC): allowed stores with expensive and therefore minimal backroom storage to keep track of and sell inventory kept in an offsite location. • Canadian Furniture (Order Consolidation of Sterling with POS): the first use of Sterling (process ordering system within the Distribution Center) with the POS to order products from the DC (Distribution Center) for stores in Canada. Prior to the solution, the manual, labor intensive and error prone process caused for unfortunate customer experience. The annual ROI projections for the project were met within the first 6 months• Store Scheduling Tool (in-house developed) to get the project back on track. Successfully installed the SST consolidation project on time and on schedule. • TimeTracker (in-house developed store time keeping system with interface to Human Resources). Successfully completed bringing the company into compliance with the updated laws for exempt vs. non-exempt employees.• Clienteling (custom client management system using Microsoft CRM): allowing store associates access to WSI’s massive Customer database

• Lead Point-Of-Sale (POS) analyst managing the testing and delivery of software enhancements and production fixes for 900+ stores• Worked closely with business partners (store operations, finance, customer service, loss prevention) to analyze issues and produce enhancement requirements to review with vendor, Epicor• Managed installation and testing of new software on multiple development store systems • Created testing scripts and lead QA testers through the testing of the new software• Kept management informed of progress throughout testing cycle and implementation • Escalated support incidents on an on-going basis, maintained internal issues database and vendor issues log• Prepared and delivered new features training to support staff• Determined risks, costs and contingency plans of implementing new software• Facilitated vendor conference calls each week, prepared agenda and published notes, followed-up on action items as needed

• Lead Point-Of-Sale (POS) analyst. Worked closely with Store Operations to enhance the POS and analyze issues. Primary contact with our software vendors to report production problems and document service requests. Unit tested software and prepared parameter files for each of Williams-Sonoma’s 8 concepts • Primary user and support of SAP/Triversity’s Configurator program and POS software• Oversaw implementation of all major enhancements into the stores, including Stored Value Cards, Private Label Credit Card, and Check Authorization• Lead contact for Store Systems Development to design and implement Retek Pricing & Promotion • Lead contact for Store Systems Development to design and implement POS system for Canadian William-Sonoma stores. On-site for multiple store openings and training of Canadian associates