Glenna Mathis Email & Phone Number

Franklin, Tn

Reviewed and evaluated service requests from customers to ensure accuracy of information provided.Provided support to end-users on a variety of telecommunication related topics including VoIP, SIP trunking and more.Collaborated with vendors to troubleshoot complex issues related to existing or newly telecom and data services.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Assisted other departments with resolving any outstanding client issues.

Coordinated activities between internal departments, vendors and customers throughout the entire life cycle of a project.Gathered programming information for installation technicians and attended cutover to assist.Created project status presentations for delivery to customers or project personnel.Ensured that all changes made to the telecommunications system were documented properly according to company standards.Handled multiple simultaneous deployment projects against strict deadlines.

Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.Evaluated information provided and worked with sales team and customers to provide best possible solutions.Planned various product configurations to meet diverse customer needs.Provided technical guidance during the installation process at customer sites.Investigated customer complaints related to product performance or quality issue after installAssisted with customer requests and answered questions to improve satisfaction.Investigated customer complaints related to service interruptions or other technical issues.