Glenna Mulkey Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

- Manage day-to-day operations- Human Resources- Payroll and Benefits Administration- Financial Management - financial statements, receivables, payables, attorney/partner draw compensation, reconciliations- Office Management - vendors, software, client services- IOLTA account management

Phoenix, Arizona, United States

Selected to be one of two wind-down team members for Jennings, Strouss & Salmon. -Collections-A/R-Cash Receipts-eBilling Management-Reporting

Phoenix, Arizona, United States

► Billing Expertise◄ ◊ Strategically developed a new eBilling process and within 60 days of implementation, realized $1.25MM in fee revenue due to prior rejections/appeals and from past unbilled inventory. ◊ Directed firm's upgrade to new eBillingHub, including overhaul of firm-wide eBilling procedures. Developed and executed training for all team members. ◊ Oversaw and managed a team of billing specialists, acting as a mentor and resource, providing guidance and support to create an efficient, cohesive team.• Managed complex invoicing for top clients and attorneys, developing a great rapport with both. • Generate, distribute and manage intake of all prebills. • System Administrator for all eBilling vendors and eBillingHub.• Outside Counsel Guideline management, eBilling guideline compliance, appeals, new client setup, new firm setup, UTBMS fee/task/activity code mapping, rates, discounts, timekeeper setups, LEDES formatting. • Proactively address and resolve errors to prevent delays in uploading invoices.• Effectively collaborate with Attorneys, Legal Staff, and Clients as necessary, to ensure timely invoicing and payment.• Processed high volume of invoices monthly, primarily ebilling.• Extensive experience with alternative fee agreements, settlements, multi-payor, split bills, discounts, rate adjustments, flat-fees, deductibles, hybrid billing. • Provided superior levels of service to all attorneys, staff, and internal and external stakeholders. ► Training Development and Process Improvement◄• Delivered extensive training for and eBillingHub to team and managed onboarding new staff.• Assessed processes to identify weak points and implement improvements, enhancing tech stack utilization and efficiency.► Accounting Department – General◄• Trust Accounting - receipts, disbursements, reports• A/P• A/R – cash receipts and reconciliations • Ad-hoc reports – developed and delivered as requested by Directors and Management Committee. (WIP, AR, etc)

Scottsdale, Arizona, United States

• Increased personal and store sales by creating and strengthening client relationships, leading to $300K in annual sales.• Achieved the #1 position in sales company-wise for five consecutive months in 2017, and #1 In sales company-wide in 2017, for exceeding sales goals by over 30%.• Employed the aid of omni-channel platforms, such as NetSuite, Narvar, BOPIS software plug-ins, and SalesFloor to manage sales, client experience, and order processes.• Organized and spearheaded training sessions for sales associates and educated them on the importance of having high individual and team sales performance to drive revenue growth for the company.• Efficiently resolved all client payment processing errors, returns, presales, online client inquiries, and merchandise defects. Collaborated with shipping vendors to devise solutions to shipping issues.• Supervised and led store remodeling operations; worked with the corporate management team to oversee storage/inventory in merchandise valued at over $3 million. • Chaired annual performance reviews, weekly coaching sessions, quarterly KPI analysis, goal setting, and recommended strategic improvement plans.

Scottsdale, Arizona, United States

• Maintained accurate patient records in the electronic health records system and ensured records were updated regularly with new or changed information.• Coordinated all administrative office functions, including scheduling, payment, processing, patient paperwork, filing, and other accounting tasks related to the business.• Oversaw the administration of the billing system, including the invoicing and processing of monthly patient billing and A/R. Maintained communications with patients and other medical providers while ensuring compliance with HIPAA regulations.• Liaised with management to plan, organize and coordinate all monthly marketing events and materials for 50-100 participants per event.• Handled the verification of patients’ insurance benefits, presented invoices to insurance companies, and presented super-bills to clients.

Phoenix, Arizona, United States

• Promoted to Manager-on-Duty, for successfully managing operations and improving efficiencies.• Increased membership sales by conducting all round club tours with potential new members, ensuring they were enlightened on the services/products offered by the club.• Fostered and ensured daily communication between the manager-on-duty, department managers, and senior management staff by deploying a “management communication” drive.• Enhanced customer experience by providing exceptional service and general support, addressing concerns, and resolving issues promptly.• Ensured the spa’s safety standards and standard operating procedures were met/complied with by training staff members on SOPs and providing them with safety equipment; directed the maintenance of a clean and sanitized environment at all times.

Phoenix, Arizona, United States

• Performed thorough evaluations of the organization's overall process to determine problem areas and implemented resolutions, significantly reducing scheduling and point-of-sale errors within the first 90 days.• Maximized retail sales through effective products and services education, team building, and reporting analysis. Increased ordering efficiency via new inventory tracking protocols.• Managed spa equipment and supplies inventory to ensure treatments were provided at the scheduled time; provided spa treatment recommendations based on member/client needs.• Monitored treatment progress to ensure they met the quality and safety standards and provided follow-up services to educate clients on treatments dos and don’ts to enable them to achieve the best results.• Analyzed protocols to create and implement new, streamlined training materials to improve daily business operations and reduce staff errors.

• Managed and handled point-of-sale operations to drive efficiency while maintaining a friendly and professional demeanor. Leveraged knowledge of all club/spa programs, events, activities, products, and specials to inform all members and guests.• Liaised with the management and service delivery team to improve service standards for all patrons, and managed member spa appointment scheduling, resulting in minimized scheduling errors.• Served as the initial point of contact for all member inquiries or complaints and appropriated resolved or directed members' issues, questions, or concerns to the correct department.• Maintained a clean and tidy front desk area at all times, and performed cashier functions, to guarantee accuracy in processing all forms of payment for spa services.• Developed, maintained, and strengthened professional relationships with all members and provided phone or in-person support.