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Led S&P Dow Jones Indices in preparations for a variety of potential business threats• Performing risk analyses• Leading emergency drills including (e.g.) building shut-downs, pandemic, and regional outages.• Created an environment of preparedness and confidence• Represented S&P DJI Division on Corporate steering committees for emergency preparation and response, and key policy and procedural improvements.

Director in Global Business Operations focusing on program, project, and process management and improvement. Assessing and quantifying operational risk, understanding work processes and products. Managing, planning and documenting plans for business continuity and disaster recovery.- Director, Global Business Operations Managed various major and key projects and processes including:• Reducing risk and impact to the Division of disasters by leading Business Continuity and Disaster Recovery planning, identifying and addressing risk scenarios in advance, and leading teams of stakeholders, resulting in successful preparedness for Hurricane Sandy shut-down of primary facility for four months.• Innovating New Index Launch, including documentation, analysis and improvements, resulting in risk reduction, leaner processing, shorter launch times, and higher satisfaction.• Planning key policy and procedural improvements addressing risk and impact, representing Division on Corporate working committees (e.g. Business Continuity Management Working Group; Incident Support Team) and Corporate steering committees.• Supervising business operations at two major sites: New York and New Jersey, including equipment and personnel relocation, and change management for staff through the risk of significant changes to their physical working environment• Planning, coordinating, and moving of the primary location (New York) to newly constructed facilities. ($15.8 mil.) as part of the team, representing the Division’s business risks, needs, and desires from planning construction through the move and adoption.• Brainstormed emergency contact procedures to reduce risk, and to meet and exceed business requirements, piloting the procedures later adopted by the entire company.As Quality Control Manager• Improved management reporting by developing key metrics based on sound data.

Led projects applying DMAIC, Lean, and Process Design tools and methodologies. Developed training materials, led classes and workshops, and mentored Green Belts. •Reduced waste in critical batch processing, with significant impact on global branch offices, by reducing late delivery of critical information from 90% to 25%.•Improved response to returned mail by over 60%, which improved legal compliance, saved operating costs, and boosted customer satisfaction. •Assessed and prioritized risk in major business area, which improved legal compliance and boosted customer satisfaction.•Analyzed and documented business requirements and metrics for training program portal, significantly improving program workflow.•Developed and delivered two key courses for enhancing metrics use and reducing risk companywide.•Developed method and working prototype to analyze computer job dependencies, saving expert effort and analysis time, and improving computer utilization and data availability.