I am currently serving as the IT Director at External IT, a leading provider of professional IT services, including Managed Services, Procurement, IT Consulting, and IT Support Services, catering to businesses across Queensland. In this pivotal role, my responsibilities encompass a broad spectrum of strategic and operational duties aimed at propelling our company's growth and enhancing our service delivery:Strategic Leadership: Direct IT operations in our Townsville office, providing visionary leadership to a skilled team of IT professionals. My role involves crafting and executing strategic IT plans that align with our overarching business goals, focusing on expansion and growth within the region.Infrastructure Development: Design and implement robust IT strategies and infrastructures, ensuring the optimisation of operations, the security of systems, and the seamless integration of new technologies to meet the evolving needs of our clients.Risk Management: Identify and mitigate security risks, safeguarding our clients' data and our operational integrity against the backdrop of an increasingly complex cybersecurity landscape.Client-Centric Solutions: Analyse client business requirements to tailor IT solutions and systems that enhance operational efficiency and user satisfaction, thereby fostering strong client relationships and ensuring their enduring trust in our services.Operational Excellence: Continuously evaluate IT operations against established goals, championing initiatives to improve processes, policies, and team efficiency. This includes assessing clients' needs for new equipment and software, ensuring our offerings remain at the cutting edge.Talent Development: Oversee the hiring and development of IT staff, nurturing a culture of excellence, innovation, and teamwork.

Newly founded in Townsville, North Queensland, Custom Business Innovations boasts more than 25 years of experience in IT Systems Administration, Management, and IT Management as a service.Our holistic approach doesn't just guide you in choosing the right technology solutions for your business; we also assist in optimising them for the best possible ROI. With a solid foundation in Information Technology management, we offer a comprehensive suite of services that extend from IT operations to specialised offerings in digital signage and website design.Our expertise allows us to develop customised systems, processes, and solutions that not only meet but exceed your business goals, ensuring you get the most out of your technology investment.

As the Onsite Support Engineer at CSIRO, I ensure the smooth operation of IT systems across our Townsville, Cairns, and Woodstock locations, directly bolstering our scientific teams' productivity. My role is crucial in delivering first-rate onsite IT support, addressing the immediate technological needs of our staff through deployment and management of IT equipment, and providing both physical and remote troubleshooting assistance.I engage closely with various departments, swiftly resolving IT issues to maintain uninterrupted scientific research and innovation. My commitment to service excellence supports CSIRO's mission by ensuring our staff have the reliable IT resources needed for their ground breaking work. Through a blend of technical expertise and a passion for technology, I play a key role in sustaining CSIRO's position as a leader in scientific research, backed by a responsive and effective IT support system.

As the IT Manager at Connect n Grow, I was responsible for leading the development and implementation of IT strategies that align with our vision of "Making health pathways happen through quality education" and our mission of "building a job-ready health and human services workforce that provides care to all."I manage the overall IT Function within the business and ensure the smooth operation of all IT systems while working closely with other departments such as operations, training, finance, and marketing.My responsibilities include managing and maintaining our IT infrastructure, including hardware, software, and networks.My expertise in IT management and passion for driving digital transformations enable me to make a positive impact and help Connect n Grow achieve its health and human services industry goals.

Cootharinga North Queensland is a quality service provider that has been supporting children and adults with disabilities across North Queensland since 1951. Our area of operation extends from Sarina south of Mackay up to Cairns and the Tablelands, west to the gulf country, including Mornington Island, and Mount Isa.My role is to plan, develop, maintain and manage innovative ICT Systems and solutions which effectively and efficiently deliver business capability to support and improve operational effectiveness for both our staff and our customers needs.

Working with Small to Medium-sized Businesses to find solutions to technical problems. Specialising in IT Management and Technical support, we help businesses get the most of their technology investments.We also provide Relief, Holiday and Vacation coverage for IT Managers and System Administrators as required. Working with Windows Server technologies, networking & monitoring of systems and networks using the PRTG platform. We look forward to assisting your business in person or remotely in making IT work for you!

Hinchinbrook Shire Councils vision is to position our community as offering the best whole of life, birth to active aged living, small town, Northern Australian, tropical lifestyle.I am responsible for providing Information Technology direction and management for the Hinchinbrook Shire Council.Responsibilities include:* Ensure that the IT services and infrastructure support the organisation’s operational and strategic plans including the planning, direction, control and evaluation of the ITS operation across a multi-site environment.* Provide expert advice to senior management in relation to future Information Technology requirements and, though a program of structured planning, determine priorities for development and maintenance of the corporate computer environment.* Actively maintain up-to-date knowledge in the general field of information technology and undertake full project control responsibility for ITS projects.* To maintain and be the primary contact officer on all Council’s software upgrades and development.* Provide effective liaison between ITS and all levels of management and employees within the Council on all matters relating to IT, and external parties as may be required.* Research and compile the organisational IT operational and capital budget information for submission to SMT for evaluation and approval. Monitor and review approved operating and capital budgets for ITS.* Manage Council’s ITS Help Desk, ensuring that hardware, software, network and/or connectivity technical assistance either proactively or in response to all users of Council’s computers or systems, ensuring that all requests for assistance are logged and actioned promptly with users kept informed of the progress.* Responsible for leading the ITS team including recruiting, developing, monitoring and managing the team in accordance with the Enterprise Agreement, relevant Awards and Council’s policies and procedures.

Hinchinbrook Shire Councils vision is to position our community as offering the best whole of life, birth to active aged living, small town, Northern Australian, tropical lifestyle.I am currently providing intermin IT Management duties for the Hinchinbrook Shire Council.Responsibilities include:* Ensure that the IT services and infrastructure support the organisation’s operational and strategic plans including the planning, direction, control and evaluation of the ITS operation across a multi-site environment.* Provide expert advice to senior management in relation to future Information Technology requirements and, though a program of structured planning, determine priorities for development and maintenance of the corporate computer environment.* Actively maintain up-to-date knowledge in the general field of information technology and undertake full project control responsibility for ITS projects.* To maintain and be the primary contact officer on all Council’s software upgrades and development.* Provide effective liaison between ITS and all levels of management and employees within the Council on all matters relating to IT, and external parties as may be required.* Research and compile the organisational IT operational and capital budget information for submission to SMT for evaluation and approval. Monitor and review approved operating and capital budgets for ITS.* Manage Council’s ITS Help Desk, ensuring that hardware, software, network and/or connectivity technical assistance either proactively or in response to all users of Council’s computers or systems, ensuring that all requests for assistance are logged and actioned promptly with users kept informed of the progress.* Responsible for leading the ITS team including recruiting, developing, monitoring and managing the team in accordance with the Enterprise Agreement, relevant Awards and Council’s policies and procedures.

Peter Kittle Motor Company is an automotive group of companies that are based across South Australia and also in the Northern Territory. With Dealerships in the northern suburbs of Adelaide, Port Lincoln and Alice Springs. The vision of the company is to be the best car dealership group in the country. In the position of IT Manager, I was responsible for the overall management, direction and leadership of Information Technology and Communications for the company.I lead a small team of Information Technology professionals that provided support services to just under 300 staff over multiple locations and business units around Australia.Key Responsibilities:• Leadership of an IT division.• Development of IT policies and procedures.• Manage and coordinate the implementation and upgrade of software and hardware technologies• Project management of information technology projects.• Managing and liaising information technology vendors.• Project management of information technology projects.• The establishment of an appropriate IT Governance framework.• Manage information technology architecture design and implementation in accordance with sound enterprise architecture practices and principles.• Manage IT risks, business continuity and IT disaster recovery planning and implementation activities.• Ongoing planning, research and development of emerging information technology to meet changing business requirements.

Lyndoch Warrnambool Inc. provides residential care for our aged community as well as community-based services in-home. To maximise individual potential, and to either delay admission to or provide an alternative to permanent residential care.My role of IT Network Administrator provided support Information services to the entire group, which included multiple locations and field staff.Working with the organisation's directors, I provided solutions to use IT to better serve our residents and clients. This included planning, project management and providing help-desk services to the 385 staff members of the organisation.Key Responsibilities:• Overall responsibility for IT operations and systems.• Development of IT policies and procedures.• Manage and coordinate the implementation and upgrade of software and hardware technologies.• Maintain the server environment.• Research and report information for the Business Plan.• Research and provide information for capital submissions.• Maintain operating system patch management.• Provide 2nd & 3rd level support to product champions of Major Applications.• Liaising and managing information technology vendors.• Maintain IT asset register and Network Information Documentation.

CSC is one of the world's only independent IT services providers, With over 93,000 professionals is a trusted partner to approximately 2,500 public- and private-sector organizations worldwide.My role as a Systems Engineer was on the Alcoa contract based at their Aluminium smelting operations at both Portland and Geelong Victoria. I worked on the back-end of the production systems and servers, as well as part of a team that maintained the day to day operations of the Windows Server network for the Asia-Pacific region.Key Responsibilities:• Provide Windows Server infrastructure support for the process (Production) servers controlling millions of dollars of equipment.• Responsible for Alcoa Australia Server Test Environment running on VMware ESX Server.• Rollouts of new server infrastructure.• Rebuild and upgrades of various Windows servers, including process control servers.• Responsible for IBM Director Systems Management tool.• Provide 2nd and 3rd level Windows Server technical support to business units.• Assist in maintaining the server environment of a large corporate company with over 190 servers covering Australia and Asia.• Part of Server Support team to a staff of over 6000.• Performed training sessions for our offshore support team.• Look after local sites system backups.