Glenn Thomas Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Managed global technical GTM activities with AWS including deal desk calls, technical workshops, general immersion days, conferences, and bootcamp trainings, enabling groups within AWS and New Relic as well as partners and customers. Worked with product teams on testing and certifications for new AWS integrations. Worked with Product Marketing on blog posts and materials. Helped the team to achieve first year goals for a new strategic partnership with AWS.

San Francisco, Ca, Us

Managed technical relationship for MSP partners and Central Region Healthcare customers, post sale. Helped to implement new capabilities, optimize existing workloads, enable on best practices, drive cost optimizations, troubleshoot the product and the customer's use of it in their application lifecycle, and research answers to tough technical questions.

Seattle, Wa, Us

Architecting AWS solutions, crafting go-to-market strategies and owning the technical relationship and deliverables for the North America market with the Accenture AWS Business Group (AABG). Developing and executing multi-day workshops, online webinars, technical deep dives and white boarding sessions. Heading up the Innovation and Rapid Prototyping LaunchPad program. Responding to complex technical inquiries including RFPs. Developing reference architectures and Proof of Concept environments and solutions.

Seattle, Wa, Us

Managed technical operations relationship for global clients, including exploring client's cloud architectures and workloads looking for best practices refinements and cost optimizations. Taught workshops on troubleshooting best practices, security, DevOps and cost containment to clients with diverse experience. Led global support teams organized for client’s critical launches, migrations or events to prevent and/or quickly resolve issues. Thrived in an environment of rapidly innovating services and customers while mentoring new teammates and on-boarding new customers.

Lehi, Ut, Us

Responsible for leading all Reporting development teams at Property Solutions - a team of 50 on and off-shore members. Architected and led the integration of Business Intelligence tools for adhoc-reporting. Directly leading the project team responsible for the complete overhaul of all reports to a unified framework for reporting.

Lehi, Ut, Us

Researched, selected, created proof-of-concept and integrated an adhoc-reporting solution capable of meeting the specific integration needs of the company and product. Formed and trained a team of engineers/QA to revamp the existing report navigation, complete the integration of the new tool, and model the Property Solutions ecosystem in the product. Prepared and presented a business case and working product at the annual User Conference to hundreds of potential clients.

Richardson, Texas, Us

Created an integrated universal accounting model and database to house data from multiple accounting systems for BI reporting purposes. Built and tested prototype ETL queries to move data from source systems to the universal target. Integrated accounting data into BI model and framework (IBM Cognos).

Richardson, Texas, Us

Created new interfaces to the OneSite Accounting product for consumption of reporting and BI data. Educated other groups on architecture and data structures of the systems and applications. Documented and automated the product release lifecycle.

Richardson, Texas, Us

Planned and orchestrated the data-center move of all client data from San Jose-based Intacct Corporation to RealPage's data centers. This included the building out and testing of server farms, contingency and disaster recovery planning, a sizeable re-coding effort to allow the product to exist in multiple data centers, and coordination of existing systems integrations with the RealPage family of products. The move was a success with no reported issues.Hired, trained, and led the development and QA teams. Put in place all necessary environments, tools, and processes to make them efficient at delivering the product roadmap and supporting customers. Worked with senior management, sales, customer committees and business analysts to define the product enhancements and roadmap each year.Created liaison roles for team members to support other RealPage product groups, the Solutions Consulting group, Customer Support, IT, etc., and helped them to be successful in their roles.Served as chief architect, leader, mentor, enabler, visionary, team builder, troubleshooter, advocate, arbitrator, and friend, leading by example.

Dublin, Ie

Led a remote team of engineers in building Statement of Work-based enhancements to Intacct's web-based Accounting application for Intacct's biggest customers and partners. The team handled the entire SDLC and worked on big and small projects alike.

Provided expert advice and consulting to FileNet Acenza clients on their custom document management applications build on Acenza's framework and FileNet's technology. These clients are well known in the Insurance industry. Learned their custom application and maintained them in house as part of the service.

Dublin, Ie

Organized a team of developers/QA responsible for addressing client production issues. Streamlined communication and problem reproduction, resulting in a 90% reduction in open tickets. Implemented bonus/rewards and rotation system for keeping team members highly motivated and focused on results. Architected and developed key systems such as QuickBooks™ and CSV Import, GL reporting and Consolidations. Contributed to report generation architecture using XML/XSLT for creating HTML, PDF (using FO), XML, Excel, etc. Worked with customers and industry experts to define the Intacct product and key subsystems.

Worked at the Technology Solutions Group handling desktop technology master planning, operating system and core software deployment strategies, systems and tools, vendor management (Microsoft, Compaq, IBM, HP), regional training conferences, 3rd-level support for technical resolution with the vendor, and globalization/localization strategies for over 75,000 workstations worldwide. Led a team focused on all hardware and operating systems and software deployment aspects.

Lehi, Ut, Us

Supported sales staff with technical aspects of the sale of services. Led on-site installation and training at new and existing clients. Provided technical training and second-tier technical support to all clients. Assembled, installed, configured and tuned SCO, AIX, HP-UX and DG-UX systems.

Ba, Business With An Information Systems Emphasis

.Net Certification

Education record