Samson Rose is a boutique search firm focused on the Robotics, Hard Tech, and AI markets. We work with clients who want to hire top talent to impact their businesses significantly.Follow our page to catch company updates, the latest roles we advertise, social posts, and episodes from our self-produced podcast, The Machine Minds Show: https://linktr.ee/machineminds

INDUSTRIES: FINANCE, IT, HEALTH CARE, AND RETAIL•Started from level 3 recruiter and currently at level 4 (Team POC).•Recruits Full Stack Software Engineers, Mid level to Principal. Sourcing candidates with experience with modern technologies like Java, AWS, Azure, Angular, React, Spring, Spring boot, Kubernetes, Docker, Kafka, etc.• Recruits Customer Service Representatives, looking for CSR with years of experience in the field.•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

1. Managed team’s performance and analyzed data to identify areas of improvement2. Managed day-to-day line activities, prioritized and made risk/impact assessments within existing processes and procedures towards achieving SLAs3. Assisted operations in evaluating applicants for the program

1. Identified quality trends to investigate system flaws, process inefficiencies and training needs2. Conducted a monthly calibration with Team Leaders to develop scoring consistency and best practices3. Identified and resolved workflow and production issues through call listening4. Provided recommendations for improvement through coaching sessions

1. Identified and resolved technical and billing issues regarding internet connection and usage2. Upsell broadband usage and plans3. Provided effortless customer service which is measured via CSAT survey

1. Established excellent sales ability and strong interpersonal skills with confidence and persuasive approach2. Explained product prices and packages as well as addressed customer concerns3. Cold calling