Glenn Burnside Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Addison, Tx, Us

Addison, Tx, Us

Manage company-wide operations across all consulting practices and locations, Develop strategies to ensure client success while achieving profitability targets. Oversee programs requiring cross-functional leadership; coordinate communication between departments to ensure stable and efficient operating environment. Lead recruitment and training of internal HR and IT service teams. Establish and execute operating model for business, including delivering beyond 15% net profit against $8.5M annual budget, setting targets and forecasts for professional services, and equipping teams with tools and training to succeed.

Strategic oversight for Engineering department of 25 people, growing to 45 within this time period as well as all internal network infrastructure and equipment procurement. Responsible for $7M budget to support average of $14M annual revenue. Direct accountability of all engineering engagements, ensuring achievement of all key performance indicator targets for client project delivery.· Created account- and project-level revenue forecasting model, implemented across both custom app development and mobile development practices. Achieved 95%+ monthly earning forecast accuracy across all active clients in first month of implementation, and 98%+ accuracy after first quarter rollout through inspection of variability at project and individual team member levels.· Delivered over 50 client-facing projects across 30+ clients, yielding highest revenue and profit margins to date in company history in 2013.· Developed project health and review practices to eliminate gaps in delivery, resulting in 95%+ rate realization, over-attainment on utilization, and over 50% increase in client retention rates. Client lifetime values more than doubled during this time.· Implemented company-wide adoption of Atlassian-based tools for productivity and communication, resulting in reductions in time spent on information search, enhanced visibility to clients on project progress, and improvements on internal collaboration with real-time availability even for remote or on-site team members.

Leader of the software development team, with headcount responsibility initially for 8 team members, growing to over 20 during this time, and operating budget that grew from $500k to $3M. Responsible for full employee lifecycle for all direct reports, including recruiting, hiring, onboarding, training, goal setting, performance management, promotion planning, and termination. · Implemented internal training program focused on consultative and communication skills, producing 50% reduction in client project escalations after 6 months.· Developed Software Craftsmanship pilot program and executed delivery of it over 12 weeks to end users outside of Headspring, serving as lead generation for new project opportunities· Led client-facing teams in the delivery of custom software solutions, primarily on the Microsoft platform, incorporating core Headspring technology areas of expertise, including Microsoft .NET in C#, ASP.NET MVC, modern javascript stacks on the front-end, and a combination of SQL-based and NoSQL- based persistence solutions, along with NServiceBus for distributed messaging and lightweight inter-process asynchronous communication.· Oversaw transfer of software assets to new owner after the sale of our hosting business to a third party, including transfer of all registered domains and related hosting credentials.· Maintained highest billing utilization, highest rate realization, highest effective rate, and highest total annual revenue earned across the consulting group in 2011.

· Responsible for personnel and technical management of an agile-practicing .NET team delivering loan origination solutions to the credit union and community bank market. Increased feature delivery rate by 30% over 12 months without increasing headcount.· Introduced “continuous learning” team training, covering modern software engineering topics such as SOLID principles, dependency injection, layered architecture design, and automated testing techniques.· Initiated multiple projects to reduce dependencies between applications, reducing the need for concurrent, lock-step releases of centralized services and customer-site app installations.· Replaced existing script-based functional tests with a WatiN-based automation framework. Reduced test run times from 13+ hours to less than 15 minutes. Leveraged not only for development tests but also in upgrade verification tools used by customer support teams.· Identified core solution build time as a key productivity bottleneck and led team effort in reducing build times by simplifying solution structure and inter-project dependencies, leading to reduction of build time from 3 minutes per build to less then 30 seconds per build, while simultaneously reducing project dependencies over 75%.

Round Rock, Texas, Us

· Led a team of developers in unifying online purchase path and cart ASP.NET application on dell.com, across all global business regions, into one unified platform. Developed platform migration plan to ensure delivery of existing and new functionality on new application platform. Developed new dependency injection components to dynamically resolve region-specific business objects and user interface components at runtime.· Led a team of developers in India in maintaining and extending the existing backend online order submission system. Provided reference architecture and initial design for converting polling-based windows services into event-driven web services.· Introduced new voluntary learning opportunities for team members through book club discussion groups and peer-led training on new technologies, tools, and core software engineering practices such as refactoring, test driven development, and inversion of control.· Member of Enterprise Architecture Agile Practices Steering Committee. Provided recommendations on best practices, tool selection, and technical training for agile software development across the entire Dell IT organization.

Austin, Texas, Us

· Led a product team of five developers creating an enterprise test data management system using .NET 2.0, Windows Forms, ASP.NET, and SQL Server 2005.· Developed client-side data caching strategy to reduce server load. Increased throughput by over 50x for large data sets.

Austin , Texas, Us

· Collaborated with numerous other groups within the company to incorporate .NET libraries into their product offerings, including the company’s VISA, GPIB, Modular Instruments, and IVI Compliance Package products.· Developed the Measurement Studio .NET Instrument Driver Wizard, allowing hundreds of existing C-based instrument control libraries to be used in C# and Visual Basic .NET.· Created proof-of-concept prototypes demonstrating the viability of design-time enabled .NET components for the company’s modular instruments platform. Led productizing of prototype by a remote team in Bangalore, India.· Specified, architected, and implemented frameworks for test and measurement instrument control libraries.· Led local and remote teams in China, the Czech Republic, and India in developing instrument control libraries for 3rd party test and measurement equipment in C and LabVIEW programming languages.· Developed new random-interleaved-sampling algorithm for company’s NI-Scope product line, improving data acquisition throughput by over 20x.· Designed and implemented MFC-based C++ instrument driver interface framework for company's entire catalog of instrument drivers.· Authored and taught instrument driver development courses for customers, including training tailored to specific customer content requests.

Computer Engineering, Electrical Engineering Track

Executive Mba, Executive Management With A Focus In Data And Analytics For Operations