Glenn Carnes Email & Phone Number

Austin, Texas Area

Partnered with Senior Engineering and Marketing leaders across Dell’s design centers in the U.S., Taiwan, China, Singapore, India, & Ireland to integrate Corporate Opex targets into the development of Dell’s Consumer & Commercial PC line of products. Also contributed to the successful Opex integration of Dell’s first client-based merger and acquisitions venture, including Wyse Cloud Computing, Credant Encryption Software, and Augmentix Ruggedized Notebook businesses.

Austin, Texas Area

Consolidated direct and allocated Operating Expenses (Sales, Marketing, R&D, & G&A) for Dell’s Public Segment covering the Education and Government sectors during the time Dell shifted its strategy from running its businesses regionally to running them globally. This was exceptionally challenging as this was about the same time Dell transitioned its accounting and reporting tools to an Oracle Hyperion Essbase accounting and reporting system to add financial and accounting operational efficiency to its global integration strategy.

Austin, Texas Area

Developed List Pricing for Dell’s Latitude & Workstations to optimize Dell’s weighted average price position relative competitors to drive upsells and net higher margins for Dell. This was accomplished by analyzing competitor prices and imputed upsell prices gathered from public web-stores against Dell’s current and future estimated cost for like components and corresponding upsells. Pricing is an art, not a science.

Austin, Texas Area

Performed Intel Processors cost analysis and future cost projections in conjunction with Intel’s stack processor “roadmap” plan, as well as, Intel’s processor initiatives programs in accordance with the terms and conditions of Dell’s Vendor Funding policy and Intel’s agreements.

Austin, Texas Area

Measured and reported on sales productivity metrics against demand revenue, margin & commission targets for all of Dell’s S&P sales organization along with “pipeline” and “run-rate” data for the purpose of refining drivers to motivate and incent increased sales growth.

Austin, Texas Area

Developed a full Services P&L Forecast, Outlooks, & Actuals for Dell’s Small Business group based on historical and targeted services attach rates across all lines of business for this segment.

Austin, Texas Area

Developed Warranty SKUs across all of Dell’s products utilizing field incident rates and parts & labor cost, as well as developing competitive pricing for service upsell SKUs to help drive incremental revenue and margin.

Austin, Texas Area

Analyzed and recommended technical support call center staffing level requirements to minimize operating cost while optimizing targeted service call levels (i.e. 95% of all calls answered in 5 minutes or less) for Dell’s Public and Large Enterprise business.

Master Of Business Administration (Mba), Accounting And Finance, With Distinction

Bachelor Of Business Administration (Bba), Accounting And Finance