Glenn C Mackay Email & Phone Number

Medford, MA, US

Wilmington, MA

Sales administration and customer support for industrial distributors and manufacturers. Work with planning group for best possible scheduling of requested changes and to recover from production delays. Issue quotes and communicate with customers to insure pricing agreements are observed. Regularly handle routine product questions and route to, or consult.

Coordinated order management for a semiconductor company with entirely outsourced manufacturing. Entered and expedited orders and placed purchase orders for product to meet demand. Performed international shipping duties-shipping paperwork and customer notices and dealings with freight forwarders.

Responsible for all aspects of order management: entered orders from and maintained backlogs for the Eastern U.S. region and European sales office, troubleshot orders with Oracle related problems and prepared paperwork for overseas shipments. Also assisted with collection and credit issues. Resolved customer issues by serving as liaison among materials.

Insured correct and timely execution of orders for printing plates for corrugated containers. Involved in all aspects of process: input of orders from outside sales and directly from national accounts and box producers, secure production specifications, shepherd art generation and revision, expedite to meet delivery requirements or mediate conflict between.