Glenn Corson, Mba, Pmp, Cetl Email & Phone Number

Cincinnati

Leading a team of talented technicians, engineers and sys admins to provide strategic direction and daily tactical support for the Oak Hills School District.

Providing clients with the insight, advice and support to Grow, Lead & Succeed

Led team of twelve talented Interface Analysts (HL7 EMR) through a time of significant change and growth. Brought leadership, cohesion and direction to improve team effectiveness and communication resulting in more efficient project delivery, shorter testing cycles, and meeting of go-live milestones.● Increased client satisfaction and stablized resource allocation by developing, implementing a process for handling ad-hoc project requests that previously went unfulfilled or took resources from existing projects.● Managed scope of work and implementation timelines enabling Analysts to meet milestones/deadlines.● Designed and developed lightweight SharePoint dashboard to incorporate project tracking.● Effectively changed team style from combative to collaborative in just 9 months.● Enhanced team dynamics both internally and externally using executive coaching principles. Demonstrated and actively taught the concepts of personal communication styles (DiSC and others) to acheive better and faster understanding among team members. ● Received Epic Bridges Certification for EpicCare v2014 and v2015.

Developed corporate and community partnerships to grow revenue, market share and brand awareness. Managed remote resources across divisions and functions.● Identified new product opportunity to meet unfilled market demand, secured executive sponsorship and brought the new offering to market. This provided new revenue as well as up-sell opportunities.● Designed marketing strategy while establishing the internal business practices to support product delivery.● Worked collaboratively with Campus Presidents, corporate executives, community partners and regulators to promote both student enrollment and graduate placement opportunities.● Worked very independently while reporting to multiple senior stakeholders● Delivered clear compelling presentations to very disparate parties

Led 4 departments to ensure proper staffing levels and quality of academic delivery, in support of growing student enrollments. Unofficial process improvement coach and stabilizing force during a time of dramatic change and growth as campus moved to a larger facility and multiple leadership positions turned over. ● Increased bench strength and size from 6 part-time to 26 part-time plus 3 full-time faculty.● Personally responsible for 55% of courses offered each term including logistics such as staffing assignments, textbook selection and ordering, monitoring enrollment size to add or cancel sections.● Recognized as the primary “go-to” resource for all types of campus issues involving operations, systems, student complaints and departmental projects during periods of leadership transition.

Led multi-site operations, marketing and client relations through 3 managers in support of 15 program offerings. Managed numerous relationships at 5 universities and dozens of local high schools to provide the primary marketing channels for key prospects.● Increased sales volume by 36% and profit margin by 103% during tenure.● Diplomatically restored damaged relationships with the biggest schools in the market (channel partners) by providing a comprehensive value solution for each constituent: academic advisors, faculty and student organizations.● Personally recruited, trained and mentored young teachers in high turn-over lecturer positions.● Organized, and presented at events to promote company offerings and build positive community interaction, product awareness and understanding of the value proposition.

Oversaw 3 lines of business (LOBs) across 3 state region: Professional Services, Training and Customer Service, representing a $7 million P&L ($15MM with product), for implementation and support of labor management software. ● Increased billable weekly output by 75% through intensive operational streamlining, resulting in 102% of operating margin goal. ● Piloted business units through acquisition, right-sizing and the launch of a new $15M territory.● Led transition including forecasting a new P&L and merging of business cultures and functions as part of the Ohio Timekeeping Systems acquisition and launch of a new Kronos Region.

Swiftly brought focus to a mixed office of sales and technical professionals. Quickly earned the respect of colleagues at all levels. Increased bench-strength and customer satisfaction through effective leadership. Brought closure to projects that had long been stalled, by assembling stakeholders and re-allocating resources effectively. Guided team through tumultuous acquisition by Kronos.

Developed and implemented successful launch strategy for new Cincinnati operation of Wrightpoint Computers. Acquired major account away from area market leader within 4 months of opening through careful and effective RFP response.Grew revenue by 30% year two and repeated the RFP win while hiring and training staff for the local office.

Post Graduate Certificate, Organizational Development / Management Consulting

Advanced Mgt Consulting, Management Science, Organizational Development

Mba, Operations, Legal, Compliance, Risk, Marketing, Human Resources, Finance, Accounting

Bsme, Mechanical Engineering