Legacy Lives Here, a 501(c)(3) non-profit organization is passionate about helping people change their lives and build rich legacies. The organization seeks to empower individuals and families. We strive to develop better financial habits and improve their relationship with money.

Accomplishments:  Developed the Wireless team procurement system, streamlining the process with well-defined procurement procedures. Also improved 25% savings on budget costs with direct ship from vendor to other regional offices.  This alleviated the local warehouse from manpower to receive inventory, asset tag and then reship or utilize an internal runner to travel to locations. Prepare status reports and project tracking for all regionsDevelop and maintain a schedule for various phases of project.Procurement management of all wireless and terrestrial equipment within organizationControl and monitor resource planning for projects and ensured wireless engineers worked according to scheduleManage the project team by facilitating project logistics such as meetings, client/vendor and internal stakeholder status update calls based on schedules.Maintain wireless team Jira ticketing system tracking and assigning to engineer based on site design, Build of Material (BOM) and various issues escalated.

• Collaborated with team members with project planning and scheduling for successful project outcomes.• Initiated process improvements within the PMO with streamlined documentation and collaboration tools to ensure all team members can receive real-time information on projects and installation.• Spearheaded multiple projects across all phases of development.• Developed status reports, project plans and adjusted project milestones utilizing MS Project.• Coordinated with customers to gather requirements and manage expectations.• Monitored workflow and made timeline adjustments as needed• Managed the project team by facilitating project logistics such as meetings, manufacturing, equipment installations, client status update calls based on schedules.• Effectively tracked and analyzed project deliverables, performance and procurement for multiple projects and ensuring accurate status for clients.• Worked with executive management with operation tasks: Corporate Event Planning, Facilities Management and Procurement of supplies

Accomplishments: Increased employee training participation by 50% by adapting existing curriculum. Introduced and led implementation of 5s organizational model throughout the IT division, which improved workflow management within the IT department. Within the first two months saved the organization over $300,000 with the non-profit acquisition of a Jira software suite, gaining praise from management for taking the initiative. Directed project team and successfully closed out helpdesk projects ahead of schedule reducing budget overages. Completed large-scale infrastructure improvement project on time. Tracked spending and completed several projects under budget within the first fiscal quarter. • Eliminated potential risks, conducting sprint meetings and organizing project team status reports, ensuring all tasks are being actively monitored.• Successfully completed major plans and system updates within a tight one-month deadline with 25% savings on budget.• Negotiated with vendors, project teams and stakeholders in acquiring below budget costs of services, equipment and project needs.• Performed as team liaison to streamline communication between team members in various sectors of IT department with stakeholder concerns and needs.• Responsible for ensuring the support staff is meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks and SLA per organization requirements.• Worked closely with Technical Leadership to develop and continually improve technical and advanced training along with best practices aligned to ITIL.• Resolved vendor related issues to ensure network and system resources remain operational during project stages and on the support stage after implementation.• Published and launched the on-board orientation training of new IT support staff within the company.

• Designed and implemented “Project TAG-iT” an asset tagging initiative to ensure better asset tracking and reduced inventory time by 80% across the various US based locations. This project increased productive within the help desk being able to check-in/out equipment for repairs, knowing the service history of each device within the company. • Performed the role of purchasing agent, configuring and negotiating with vendors for the acquisition of technology equipment and services.

Troubleshoot and resolve software, hardware, printer, network issues by actively listening to the caller and asking appropriate questions to build a solution. Provide technical assistance and solutions to a diverse range of users, utilizing multiple standards of professional and technological excellence. • Initiated within the company an onboarding process and facilitated all new employee orientation training • Led sprint teams meeting in troubleshooting internet/application issues as they arose daily.• Logged all calls in call tracking system, creating detailed, accurate entries• Proactively follow-up (outbound) with callers (in between inbound calls) verify that problems were resolved• Implemented processes to increase support team efficiencies and quality of service which slashed SLA figures by 45%

Excelled in the education and instruction to a diverse range of students, utilizing multiple instructional and teaching methods (lecture, hands-on demonstration) per ATI’s standards of professional and educational excellence.• Performed as a life coach and mentor for all students, leveraging experience and technical expertise to advise on life success strategies and personal and educational goal setting.• Assisted General Education/Business Program Chair with scheduling students, auditing programs, syllabus design and other responsibilities.• Advised students on their program track, future career and educational advancement to ensure they were aligned with their career goals.• Achieved an increase of 65% pass to the graduation rate for students enrolled within my program: Business Communications, Technical Mathematics, Customer Service, Career Planning, Microsoft Office Applications (MOUS), Introduction to Computer Essentials, Computer Repair and Technology, Business Management, Management Information Technology (Business Students).