Glenn May Email and Phone Number
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Glenn May personal email
Glenn May phone numbers
As a seasoned Customer Support Engineer with a strong background in driving engagement, rendering technical expertise, and collaborative problem-solving approach to transform dissatisfied clients into loyal customers and foster long-lasting partnerships. With a history of driving diverse teams towards achievement and fostering collaborative environments, I am poised to take on multifaceted challenges and deliver tangible outcomes.With extensive experience across various industries, I am well-versed in managing escalations, identifying root causes, and ensuring smooth service continuity, consistently demonstrating a dedication to enhancing customer experience and building trust. My strategic mindset and hands-on approach empower me to foster a productive work culture, streamline workflows, and ensure seamless operations success even in complex environments.In Customer retention practices, I have a demonstrated history of turning around challenging customer relationships and driving successful outcomes for complex technical issues while transforming customer relationships and driving substantial growth. My adeptness at communicating and delivering impactful messages has contributed to building positive organizational images and navigating sensitive issues with diplomacy and transparency. I am passionate about building bridges of understanding between organizations and clients and fostering a sense of trust and cooperation.One of my key strengths is my ability to collaborate and build relationships across sectors and disciplines. Whether I'm partnering with clients, business leaders, or industry influencers, I am adept at forging connections that drive mutual growth and impact. My ability to navigate complex regulatory environments and leverage customer success initiatives for business success is a testament to my adaptable leadership style.Partner with me to elevate your customer retention strategies, enhance your business efforts, and lead your organization toward unprecedented success. Together, we'll navigate challenges, create opportunities that drive sustainable growth, and foster enduring partnerships. Don't hesitate to contact me at Glenn@glennemay.com or (C) 978-310-1905 for consultation or opportunities.Core Competencies:• Project Management• Customer Service • Microsoft Access• Customer Retention• Business Development• Management• Product Development
Progyny, Inc.
View- Website:
- progyny.com
- Employees:
- 818
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Progyny, Inc.
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Presales EngineerPeer Software, Inc. May 2019 - Nov 2024Centreville, Va, UsWorking in conjunction with our nationwide sales team I provide the technical resources to assist a customer in making a proper and informed sales decision on Peer Software. My goal is to understand the customer needs and see where we can properly align the software to best meet them. -
Sr Customer Support EngineerExagrid Systems Jul 2014 - May 2019Marlborough, Ma, UsSupported ExaGrid customers with their backup storage hardware and some software. Provided world-class customer service in a one-on-one support environment. Each of the customers is assigned an engineer at the time of sale who assists in installation and support of the product through the customer life cycle. ExaGrid's product is a linux based storage device that provides customers with enterprise-class backup storage. -
VolunteerAssabet Valley Booster Club 2005 - 2016• Parent Volunteer.• Setup various fund raising events at the school.• Design and print spirit wear and other school items. • Interact with students and faculty to get a feel for the needs of both and work to provide it.
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Technical Support Engineer Level 3Emc Jan 2013 - Feb 2014Round Rock, Texas, Us• Working in EMC Customer Support Services as an Technical Support Engineer to provide support on various replication technologies. Major responsibilities include the following:• Work on escalated cases.• Mentor and train team members.• Work with the management to maintain various metrics including time to resolve, initial call closure, service level agreements, customer satisfaction, backlog reduction etc.• Take part in Customer Action Committee (CAC) calls on a daily basis to discuss complex issues with product engineering• Organize technical huddles to discuss complex issues with the team.• Collaborate with product engineering team to address product bugs• Reproduce customer issues in the lab environment• Act as a single point of contact for collaboration activities with internal CSS teams and external global services teams like Managed Services and Professional services.• Document resolutions in EMC knowledge base. -
Sr Implementation EngineerEmc Sep 2004 - Dec 2012Round Rock, Texas, Us• Maintain the highest level of customer service while providing EMC internal implementation specialists with world class support during the engagement. • Remain a subject matter expert for EMC products including Replication Manager, Recover Point, and Avamar. • Manage incoming service requests via Oracle based ticketing system while ensuring sense of urgency and customer concerns remain utmost priority. • Report trends, issues and complex integration challenges with group and product management to insure our customers a working environment. • Pioneered and helped prove the viability of the workwise program at EMC.
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Hardware Refresh EngineerTmsi Oct 2002 - Sep 2004Us• Inspect, clean and thoroughly test off-lease computer hardware ranging from small desktop systems to enterprise class SUN blade servers. • Refurbish and configure hardware per customer specifications focusing on quality and speed of delivery. • Design hardware solutions based on individual customer requirements. -
Finance ManagerBwm Inc Mar 2001 - Oct 2002• Provide customers with professional and courteous financial analysis and loan creation.• Upsell customers based on needs and financial history. • Create a rapport with customers to insure their loyalty and return. • Provide corporate management with monthly reports based on sales figures and loan completion results.
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System Administrator / Program ManagerEmc 1999 - 2001• Create a personal rapport with an assigned customer base.• Provide customers with world class customer support and knowledge. • Manage remote customer hosted environment from hardware to software. • Install and manage specific hardware within the remote hosted data center. • Manage upgrades and schedule events to insure customer needs were met. • Work on-call to service all customers for 24 hour data center.
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Customer Support TechnitionEmc 1996 - 1998• Provide customers with world class customer support and information. • Answer incoming automated dial homes and customer support calls. • Create tickets for all customer interactions for tracking purposes.• Distribute calls and dial homes to appropriate engineer. • Follow through with customers and engineers to assure completion and satisfaction.
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Commercial Customer Support Representative / Long Distance OperatorAt&T Aug 1989 - Jul 1996Dallas, Tx, Us• Managed customer accounts and billing support• Customer service for AT&T Commercial Billing Services• Sell assigned AT&T Services to customer as needed• Investigate Fraud complaints with log distance service• Provide callers with domestic and international dialing assistance• Answer 700+ calls per shift. Designed, built and implemented the company Intranet for employee identification and information exchange. This eventually became the WIKI for AT&T Billing Services.
Glenn May Skills
Glenn May Education Details
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Central New England CollegeComputer And Information Sciences And Support Services
Frequently Asked Questions about Glenn May
What company does Glenn May work for?
Glenn May works for Progyny, Inc.
What is Glenn May's role at the current company?
Glenn May's current role is Customer Success Manager / Pre-Sales Engineer ➤ Driving Client Success, Engagement & Retention | Data Security & Governance Advocate | Trusted Partner in Achieving Business Outcomes..
What is Glenn May's email address?
Glenn May's email address is gm****@****rid.com
What is Glenn May's direct phone number?
Glenn May's direct phone number is 508-898-2872 *****
What schools did Glenn May attend?
Glenn May attended Central New England College.
What are some of Glenn May's interests?
Glenn May has interest in Family, Children, Aviation, Outdoors, Education, Motorcycles, Science And Technology, Disaster And Humanitarian Relief.
What skills is Glenn May known for?
Glenn May has skills like Disaster Recovery, Windows, Cloud Computing, Enterprise Software, Emc Storage, Unix, Storage, Vmware, Tcp/ip, Nas, Customer Satisfaction, Network Security.
Who are Glenn May's colleagues?
Glenn May's colleagues are Holly Martin, Hermine Pierre, Tim Uy, Erin Szukics, Tameka Rose, Josie Harris, Kaavya Sethuraman.
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