Glenn May Email & Phone Number

Centreville, Va, Us

Working in conjunction with our nationwide sales team I provide the technical resources to assist a customer in making a proper and informed sales decision on Peer Software. My goal is to understand the customer needs and see where we can properly align the software to best meet them.

Marlborough, Ma, Us

Supported ExaGrid customers with their backup storage hardware and some software. Provided world-class customer service in a one-on-one support environment. Each of the customers is assigned an engineer at the time of sale who assists in installation and support of the product through the customer life cycle. ExaGrid's product is a linux based storage device that provides customers with enterprise-class backup storage.

• Parent Volunteer.• Setup various fund raising events at the school.• Design and print spirit wear and other school items. • Interact with students and faculty to get a feel for the needs of both and work to provide it.

Round Rock, Texas, Us

• Working in EMC Customer Support Services as an Technical Support Engineer to provide support on various replication technologies. Major responsibilities include the following:• Work on escalated cases.• Mentor and train team members.• Work with the management to maintain various metrics including time to resolve, initial call closure, service level agreements, customer satisfaction, backlog reduction etc.• Take part in Customer Action Committee (CAC) calls on a daily basis to discuss complex issues with product engineering• Organize technical huddles to discuss complex issues with the team.• Collaborate with product engineering team to address product bugs• Reproduce customer issues in the lab environment• Act as a single point of contact for collaboration activities with internal CSS teams and external global services teams like Managed Services and Professional services.• Document resolutions in EMC knowledge base.

Round Rock, Texas, Us

• Maintain the highest level of customer service while providing EMC internal implementation specialists with world class support during the engagement. • Remain a subject matter expert for EMC products including Replication Manager, Recover Point, and Avamar. • Manage incoming service requests via Oracle based ticketing system while ensuring sense of urgency and customer concerns remain utmost priority. • Report trends, issues and complex integration challenges with group and product management to insure our customers a working environment. • Pioneered and helped prove the viability of the workwise program at EMC.

Us

• Inspect, clean and thoroughly test off-lease computer hardware ranging from small desktop systems to enterprise class SUN blade servers. • Refurbish and configure hardware per customer specifications focusing on quality and speed of delivery. • Design hardware solutions based on individual customer requirements.

• Provide customers with professional and courteous financial analysis and loan creation.• Upsell customers based on needs and financial history. • Create a rapport with customers to insure their loyalty and return. • Provide corporate management with monthly reports based on sales figures and loan completion results.

• Create a personal rapport with an assigned customer base.• Provide customers with world class customer support and knowledge. • Manage remote customer hosted environment from hardware to software. • Install and manage specific hardware within the remote hosted data center. • Manage upgrades and schedule events to insure customer needs were met. • Work on-call to service all customers for 24 hour data center.

• Provide customers with world class customer support and information. • Answer incoming automated dial homes and customer support calls. • Create tickets for all customer interactions for tracking purposes.• Distribute calls and dial homes to appropriate engineer. • Follow through with customers and engineers to assure completion and satisfaction.

Dallas, Tx, Us

• Managed customer accounts and billing support• Customer service for AT&T Commercial Billing Services• Sell assigned AT&T Services to customer as needed• Investigate Fraud complaints with log distance service• Provide callers with domestic and international dialing assistance• Answer 700+ calls per shift. Designed, built and implemented the company Intranet for employee identification and information exchange. This eventually became the WIKI for AT&T Billing Services.