Glenn Engel Email & Phone Number

Indianapolis, Indiana, United States

Drive the development and implementation of AES global Security and Business Resiliency programs encompassing the framework, methodologies, standards, for global operations. Lead the AES Business Resilience Center of Excellence. Drive the non-US based planning and execution of Business Continuity, and Security operations. I am also responsible for the Traveler Duty of Care program and numerous vendor relationships.

Indianapolis, Indiana, United States

Business Resiliency program development and work primarily supporting clean energy solutions.

Fishers, Indiana, United States

Oversee the activities of acquisition, rehabilitation, renting, and management of properties to provide quality housing for individuals and families.

Supported a variety of Business Continuity functions and/or operations/production oversight such as regulatory/compliance, business continuity, internal and external exercises, regulatory responses, communications, reporting/analysis, tracking of policy/procedure adherence, etc. in support of global Wires Operations.

Indianapolis, Indiana

Managed the Business Continuity Program including pre-planning, BCP and DR exercises, notifications, education and training, and recovery efforts for IN Farm Bureau Insurance within the state of Indiana (130+ locations). Designed a new BIA survey tool.

Support Global Efforts

Lead all Commercial Payment Services Business Continuity efforts including the following tasks:• Guide and assist all business line-business continuity planners through assesments, business continuity plan creation, exercising and maintenance• Served as primary point of contact for business and technology services, readiness planners and readiness managers• Consulted with and provided guidance to the business lines in the area of planning, testing and other processes required• Strengthened the process and documentation related to BCP activities - turned a 9 month backlog into on-time deliverables• Developed, exercised and maintained BC plans in the system of record• Dealt directly and indirectly with various regulatory requirements and responses• Ensured compliance with corporate BC program requirements• Identified critical functions, processes and locations • Maintained certification & ensured testing of call trees, tabletops, and training exercises

Waverly, Ia

CUNA Mutual Group provides protection products and risk management services, lending programs, and retirement plans for credit unions and small businesses across the country.Business Resiliency Manager 2005 – 2014Facilitated the over-all preparedness, response, and survivability of the corporation from impacts to operations caused by internal or external events (pre and post incidents). Developed business continuity (BCP/DR) and physical safety and security business programs at operations in US, Canadian, and Caribbean sites. Negotiated and developed services and software contracts and relationships.• Architected, led & educated staff, and successfully implemented programs at established and new enterprise locations (BIA, planning, testing, incident management, etc.).• Successfully facilitated multiple BCP/DR incidents leveraging the corporate resiliency framework.• Audited plans and vendors (national & international) and coordinated joint testing of resiliency plans.Project Manager / Data Analyst 2000 – 2005Created corporate-wide projects for cost savings, error reduction, internet based sales, regulatory compliance, and report automation. Authored industry papers, negotiated vendor contracts, developed paperwork reduction initiatives, and managed the transfer of approximately $600M of customer assets from one managing company to another.• Engineered multiple web-based tools to increase sales and reduce paperwork for field and office staff. • Introduced bar-coding to the Broker Dealer back office which reduced manual coding errors, saved time and reduced carpel-tunnel injuries.• Added electronic signature capturing to sales software resulting in over $500M of online submissions to-date.• Developed MS Access macros which sped up report generation and reduced human errors. • Successfully negotiated a substantial discount on hardware in support of electronic signatures resulting in a 40% project cost reduction.

Waterloo, Iowa Area

Electronic Data Systems (EDS) pioneered the computer outsourcing business. Now known as HP Enterprise Services, one of the largest federal government contractors also serves commercial customers in a wide range of industries.Help Desk ManagerSupervised a Customer Support Center serving over 900 people. Directed a staff of 8, managed IT security, and PC Hardware and Software support. • Established departmental procedures to meet and exceed contract SLA’s for service delivery and uptime while remaining within budget.