Technical Writer Ii
Current• Plan, develop, organize, write, and edit operational procedures and manuals including desk level procedures, FAQs, quick reference guides, and other supporting documents to internal operational areas.• Explain complex information in a clear and concise manner to ensure accuracy and completeness of documentation while collaborating with operations staff to ensure accuracy and validity of information written.• Develop and maintain SharePoint as a resource for staff and ensure that all documentation is searchable and easily accessible.• Follow set processes on formatting standards and turnaround times when developing, updating, or maintaining documentation.• Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements.• Conceptualize content, gather ancillary data, key messages, positioning, and articulate in a single tone and consistent tense.• Scope, track, and manage documentation process to ensure that quality documentation is delivered timely.• Participate in the critical thinking process to generate creative ideas.
