Glenne Savage Email & Phone Number

Phoenix, Arizona, United States

• Plan, develop, organize, write, and edit operational procedures and manuals including desk level procedures, FAQs, quick reference guides, and other supporting documents to internal operational areas.
• Explain complex information in a clear and concise manner to ensure accuracy and completeness of documentation while collaborating with operations staff to ensure accuracy and validity of information written.
• Develop and maintain SharePoint as a resource for staff and ensure that all documentation is searchable and easily accessible.
• Follow set processes on formatting standards and turnaround times when developing, updating, or maintaining documentation.
• Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements.
• Conceptualize content, gather ancillary data, key messages, positioning, and articulate in a single tone and consistent tense.

Phoenix, Arizona Area

• Interview client to determine needs / wants for website
• Advise client of current web design practices as they relate to the client
• For a redesign, audit current site content for client validation
• Wire-frame, produce sample / draft sites for review, create finalized site(s) / page(s)
• Educate client (if needed) on how to use Content Management System for minor updates / revisions

Phoenix, Arizona Area

• Write and review procedural content to ensure that all business units, and process owners' content, align to a consistent voice of servicing that represents the Brand of the Client, in both performance capabilities and.
• Write clear, concise final content for internal knowledge management system from draft documents, as submitted by Subject Matter Experts from across business units and processes
• Maintain consistency of content, evaluate outdated information for archiving, and condense information when applicable
• Conduct quality reviews on all content ensuring quality standards are adhered to

Phoenix, Arizona Area

• Take content from requester and coordinator; then apply to the web
• Work off a ticketing system
• Look at SEO descriptions to effectively create work flows completely
• Edit and create content posted on the web
• Work with Adobe (CMS) to put pages together from start to finish
• Some requirements gathering from internal marketing group while working with the Coordinator

Glendale, AZ

• Create content pages and convert pre-existing data into SharePoint
• Upload documents to SharePoint
• Embed multimedia files from various source locations (local folders, websites, SharePoint, YouTube, etc.)

Phoenix, Arizona Area

• Write and review procedural content to ensure that all business units, and process owners' content, align to a consistent voice of servicing that represents the Brand of the Client, in both performance capabilities and.
• Write clear, concise final content for internal knowledge management system from draft documents, as submitted by Subject Matter Experts from across business units and processes
• Maintain consistency of content, evaluate outdated information for archiving, and condense information when applicable
• Conduct quality reviews on all content ensuring quality standards are adhered to

Phoenix, Arizona Area

• Design for and implement responsive websites and landing pages.
• Make code changes and customizations in HTML, CSS, and PHP as needed.
• Deploy and customize CMS platforms such as WordPress and integrate eCommerce services.
• Understand current best practices, user experience, and SEO considerations.
• Working knowledge of designing for display ads, email and social marketing campaigns.
• Manage ongoing digital content updates, page layouts, and landing pages.

Phoenix, Arizona Area

• Migrate content from legacy system to new Electronic Performance Support System (EPSS) based on customer's needs
• Implement migration and design of electronic documents using thorough understanding of HTML code and sound web design standards
• Use thorough understanding of Information Mapping and Knowledge / Information Design
• Use strong technical writing and documentation skills
• Quality check all pages for adherence, spelling and ensure links are correct and content published as approved
• Correct spelling, grammar and broken links as identified

Phoenix, Arizona Area

• Responsible for Website maintenance on various intranet sites
• Responded to Help Desk maintenance requests for edits to existing Websites
• Maintained corporate standards for internal Website branding and design
• Used internal content management system (CMS) to manage internal files
• Consulted with Website content owners to provide solutions
• Website creation / redesign, including image creation / editing

Phoenix, Arizona Area

• Created new Web documents and revised, updated, and edited existing Web documents for the promotional and learning material for the American Express Learning Network
• Designed and implemented the migration of system mainframe applications to a web based platform
• Quality checked all pages for adherence, spelling, and ensured links are correct and content published as approved
• Corrected spelling, grammar, and broken links as identified

• Created and executed e-mail marketing campaigns; Utilized database for customer segmentation
• Managed the e-mail campaign process including: Scheduling / planning; Creative development via HTML templates; Set-up, review and quality assurance; Deployment and reporting
• Worked on assigned projects as necessary, including: Customized HTML templates for specialized campaigns; Created new company wide e-mail and landing page templates
• Designed Home of the Week / Month flyers for print and e-mail campaigns

• Designed, developed and enhanced Web applications and corporate Web sites
• Participated in product development, requirements analysis, design and technical management
• Utilized strong technical skills, knowledge of Internet working technologies, HTML and experience in graphic design
• Completely redesigned product Website
• Created and deployed e-mail marketing campaigns

Bachelor Of Applied Science, Internet And Web Development, 3.87 Gpa

Graduated Summa Cum Laude.

Associate Of Applied Science, Computer Technology With Emphasis In Web Design, 3.9 Gpa

Graduated with Highest Honors.