Business Development Manager at www.itrackdirect.com

• Established a website design and website hosting service for both individuals and SMEs• Communicate directly with clients to present the range of options website available• Provide a one-stop solution for clients to create innovative websites and graphic designs • Build standard, e-commerce and bespoke custom-built websites to meet client needs• Create websites using WordPress content management system to allow self-management• Develop websites with functionalities for selling products or taking online payments• Manage design process from initial brief creation to changes, final content, go-live & SEO • Client portfolio covers a diverse range of industries; retail, media, transport and logistics • Train clients to manage websites and provide updates to maintain high customer care levels• Selected for a logo redesign project for Sunshine Snacks to present a new brand image

A dynamic I.T Specialist with more than 10 years hands on extensive experience with IT Infrastructure technologies including WordPress website development, weighbridge software, I.T service support and digital promotions for online and local businesses.Responsibilities: > use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office >manage online and paper filing systems >develop and implement new administrative systems, such as record management >record office expenditure and manage the budget >organise the office layout and maintain supplies of stationery and equipment >maintain the condition of the office and arrange for necessary repairs >organise and chair meetings with staff - in lower-paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this >oversee the recruitment of new staff, sometimes including training and induction >ensure adequate staff levels to cover for absences and peaks in workload, often by using temping agencies >carry out staff appraisals, manage performance and discipline staff >delegate work to staff and manage their workload and output >promote staff development and training >implement and promote equality and diversity policy >write reports for senior management and deliver presentations >respond to customer enquiries and complaints >review and update health and safety policies and ensure they're observed >check that data protection laws are being adhered to in relation to the storage of data, and review and update policies >arrange regular testing for electrical equipment and safety devices >attend conferences and training >manage social media business accounts

• Led 12 sales representatives to manage a customer base of 1200 independent retailers• Inducted new team members, including product knowledge and specific sales processes• Trained the existing sales team in customer care techniques to achieve high satisfaction levels• Drove the team to increase sales and achieve sales targets to meet overall business objectives• Produced sales figures and presented statistics to senior management for decision making• Planned and managed a sales territory with coordination of visits for each individual client• Deputised for Senior Managers during any periods of absence to oversee wider teams

• Ran the store daily to maximise product sales and profitability to contribute to business growth• Managed and monitored staff performance through appraisals, skills gap analysis and training • Led by example to maximise team, create value for money and deliver great customer service• Created visual merchandising to encourage sales and promotional materials for add-on sales