Glenn Gebhart Email & Phone Number

Hamilton, Nz

Hamilton, Waikato, New Zealand

Senior analyst tasked with providing analytics support to multiple business groups. Responsibilities include:* Creation and enrichment of data sets hosted in EmploymentHero's Redshift data warehouse via dbt.* Creation of Tableau dashboards for display and analysis of Redshift-hosted data sets.* Development of supporting tools in Python and R.* Serve as scrum master for Commercial Insights team.Key accomplishments:* Developed Python tool which used natural language processing, Huggingface sentiment models, and OpenAI's GPT to analyze the contents of free text fields in company's Salesforce and Redshift instances.* Introduced the use of shapefiles and Redshift geospatial types for improved geographic analysis.* Introduced the use of custom sequence-to-sequence models for string transformation.

Promoted from Product Insights Analyst role in recognition of scope and complexity of work. Continued Product Insights Analyst duties listed below.Key accomplishments:* Developed neural network for bulk-generation of synthetic data for engineering/QA teams.* Created fine-tuned transformer model based on StableLM for processing structured documents written in FormAssembly's internal format.* Developed Python script to integrate Okta data into RedShift data warehouse.

Lead data engineer and analyst for FormAssembly. Key responsibilities included:* Integration of third-party data sources into RedShift and Postgres data warehouses via Python scripts.* Creation of ad-hoc reports and Tableau workbooks from data in data warehouses.* Statistical analysis, time series/spectral analysis, and predictive modeling via R.* Neural network development using Keras, TensorFlow, PyTorch, and HuggingFace.Key accomplishments:* Developed neural network to identify TOS violators.* Developed logistic regression models and Tableau workbooks for monitoring customer conversion and churn.* Developed Python script to integrate Pendo data into RedShift data warehouse.

Greater Seattle Area

Promoted in recognition of performance in Technical Program Manager role.Built a 9-person team to provide shared services to Oracle Cloud Infrastructure's (OCI's) Governance, Risk, and Compliance (GRC) group. Team provided a portfolio of services including tooling and automation, document management and review, reporting and analytics, organizational health oversight, and general logistic support.Key accomplishments:* Led OCI-wide project to ensure compliance with the “US Persons” requirement of the FedRAMP High certification. Served as project point-of-contact for 20+ technical teams, monitoring progress, verifying compliance, and removing roadblocks to implementation. Directly responsible for developing the internal US Persons verification process.* Led departmental project to select a governance, risk, and compliance software suite. Directly responsible for technical evaluation and compliance with internal company requirements.

Greater Seattle Area

Manager for Oracle Cloud Infrastructure's (OCI) Business Operations department. Accountable for:* Production of budgets and business justifications needed to authorize future expenditures.* Production of capacity forecasts and associated purchasing schedules* All procurement activities for OCI.* Mentoring and career development of department staff.Key accomplishments:* Evolved Business Operations from an individual contributor role to a 10-person dept. in tandem with OCI growth.* Supported roll-out of all OCI development and production data centers.* Provided fiduciary oversight for budget in excess of $100M.* Built data warehouse in support of procurement, capacity planning, and budgeting activities.

Greater Seattle Area

Promoted in recognition of performance in TPM II role. Continued Technical Program Manager II duties listed below.Key accomplishments:* Developed improved capacity model for a major GCE networking component, saving ~$400k per quarter in OpEx.* Developed methodology for simulating demand behavior across multi-datacenter regions to ensure conformance with regional SLAs.

Greater Seattle Area

Capacity planner for Google Compute Engine (GCE) and senior TPM for GCE's Site Reliability Engineering (SRE) team. Hands-on role with heavy involvement in daily operations in addition to focus on placement and growth of GCE's footprint. Primary duties included:* Development of capacity projections* Monitoring/improvement of resource yield* Serving as GCE's representative on the team responsible for developing Cloud's long-term growth strategy.Key accomplishments* Managed expansion of GCE footprint during period of rapid (~500% annually) growth.* Developed capacity models for VM-serving systems at both the data-center and regional level, resulting in improved resource management (fewer instances of excess or insufficient capacity) and associated improvement in revenues and expenses.* Implemented dashboards for reporting on VM supply, demand, and resource yield.* Trained junior TPM

Greater Seattle Area

Principle pre-sales engineer. Served as technical lead and customer point of contact for proof-of-value engagements. Responsible for identifying tractable business problems, translating them into predictive modeling problems, identifying the necessary training data, and implementing the associated modeling workflows. Secondary duties include partner management, development of marketing collateral and internal documentation, and evaluation of the predictive modeling system against customer use cases.

Redmond, Wa

Senior technical resource supporting Redapt's inside and outside sales teams. Served as subject matter expert for big data, high-performance computing, virtualization, storage, and bare-metal management. Secondary duties included partner selection/vetting, development of marketing collaterals, ongoing refinement of delivery process, and public speaking engagements.

Pre-sales engineer for the Pacific Northwest, Alaska, Western Canada, and Latin America. * Provided technical support to Sales Managers during the sales cycle.* Provided post-sales consulting and support to customers.

Head of 5to1's Seattle office. Led 7-person engineering team tasked with the development, testing, and operationalization of company's software and supporting infrastructure. Primary duties included directing the development cycle, assisting the lead developer with system architecture, and deploying/maintaining 5to1's production environment. Corporate subject matter expert on Linux, cloud-based computing, reporting/analytics, and database design.* Worked with the San Francisco business office to gather user requirements and identify specific deliverables for each development iteration.* Moderated initial planning session for each iteration.* Determined iteration schedule in conjunction with development and QA leads.* Provided architectural advice and consent during design and implementation phases.* Deployed and maintained finished product and supporting infrastructure.* Provided operational support to development and QA teams as needed.

Promoted to Manager in recognition of continued outstanding service. Continued duties listed below.* Grew Production Operations team from 8 to 11 members.* Achieved key objective of having redundant coverage across all application support areas.* Instituted regular reporting on capital and operating expenditures originating within the Technical Operations Department (TechOps).* Worked in conjunction with the Director of TechOps and outside consultants to rightsize Marchex’s Seattle data center:** Developed cost-allocation model for space, power, and network connectivity chargebacks.** Applied model to Seattle DC, revealing significant underutilization of space and power and highlighting areas where consolidation could produce substantial cost savings.

Role expanded to cover all product sets following corporate-wide reorganization. Managed 8-person team of mid- to senior-level system engineers who maintained Marchex’s customer-facing systems. Responsible for operational prioritization, resource allocation, and long-term planning across all revenue-generating infrastructure as well as career development of direct reports. Acted as the primary liaison between Production Operations and other departments. Served as the formal mentor to all members of the Problem Management team and as an informal mentor to all technical staff. * Worked with Director of Technical Operations to rebuild department following reorganization:** Instituted a capability management model for operations staffing to increase efficiency and ensure appropriate coverage of key functional areas.** Wrote comprehensive description of positions and career paths across entire Technical Operations department.* Reduced ad-hoc requests, increased efficiency, and promoted long-term planning by designing formal engagement process for new projects.* Worked with the Lead of Problem Management team to revise internal quality controls and escalation procedures to align with new organizational structure.* Instituted a formal mentorship program for members of the Problem Management team to accelerate their technical development.

Headed four-person team which maintained Marchex Inc.’s public-facing search and directory web sites. Responsible for operational prioritization, resource allocation, and long-term planning with for all infrastructure associated with these sites. Primary architectural consultant to the Publishing development teams.* Spearheaded effort to upgrade and re-architect PHP web farm for improved maintainability and uptime. * Designed hardware architecture for next-generation local search platform.

Corporate subject matter expert on storage area networks (SANs), virtualization, and backup/archiving/disaster recovery. Role focused on administration of corporate SANs and virtual environments. Secondary duties included all aspects of administering Marchex’s 500+ Linux servers and supporting infrastructure.* Designed a new, corporate-wide, multi-site backup system. Led all aspects of the process including gathering business requirements, developing functional specifications, generating the RFP, evaluating vendor proposals, and final vendor selection.* Rebuilt and rationalized Xen infrastructure used to support development and QA environments. Developed standard dom0 images and automated the deployment of Xen virtual machines with the end result that a new virtual machine could be provisioned in about 1.5 minutes.* Worked in conjunction with the Senior Oracle DBA to design a scalable hardware architecture to support the rapid deployment of multiple development/QA Oracle instances. * Conducted initial research and system prototyping for the use of VMware in development and QA.

Corporate subject matter expert on Linux. Provided advanced break/fix and deployment services to Dell’s customers. Served as Tier 2 support and informal mentor for junior engineers. Regularly called upon to intervene during engagements that were judged by management to be at risk of failure.* Promoted to Technical Team Lead in recognition of depth of skill set and demonstrated willingness and ability to mentor junior team members.* Promoted to the Matrix Team in recognition of ability to deliver satisfied customers in high complexity/high risk engagements.* Notable engagements:** Trained General Dynamics contractors and military personnel at Camp Slayer, Iraq, in the use of their SAN infrastructure.** Developed and delivered customized training on Linux tape library administration and diagnostics for Wake Forest University at Dell’s request to compensate for inadequate delivery by the engineer previously assigned to the University.

Provided onsite installation and configuration of Dell|EMC co-branded SANs, Dell server and tape products, and associated software for Linux, Solaris, Windows, and VMware platforms.* Notable engagements:** Migrated approximately 20 boot-from-SAN servers and associated data from CX600 to CX500 for Symbol Technologies. Engagement notable for large amount of data (15TB) and complexity of environment (Windows, Linux, Solaris, and VMWare servers).** Implemented NetBackup environment for Fortunoff Dept. Stores. Engagement notable in terms of size (6 media servers, 60+ clients), client composition (Windows, Linux, OpenVMS, Tru64 Unix), and features deployed (MSSQL, Oracle, and Exchange agents, Bare Metal Restore, Shared Storage Option, SAN Media Server)

+ Unix/Backup lead for the Xerox GePC, a 300 node, 8x5 data center.+ Developed and implemented project plan for migration from NetBackup 4.5 to NetBackup 5, including deployment of new master/media server and migration of EMC CLARiiON disk storage to newly deployed server.+ Designed offsite backup solution using NetBackup Vault and EMC CLARiiON Disk Library to replace tape-based offsite backups.+ Designed and implemented RedHat Kickstart architecture and KickStart file templates.+ Developed scripts and supporting documentation for hardening Linux servers to meet Xerox security requirements.+ Daily duties include Unix server builds, Unix maintenance and troubleshooting, maintenance of backup system, and data center facilities maintenance.+ Secondary duties include Windows maintenance and troubleshooting and network maintenance and troubleshooting.+ Provided 24x7 emergency response on a rotating basis.

Security lead for Charter.net, a high-volume server farm providing email, personal web pages, and DNS to Charter’s customers.+ Performed risk-analysis on email complex and developed asset protection plan.+ Developed security policies and produced documentation on those policies.+ Designed and administered DMZ and enhanced intrusion detection system+ Designed new firewall architecture to replace aging firewalls.+ Position required excellent written and verbal communication skills as the technical liaison to the corporate-wide Abuse/Security Team.+ Secondary duties included network engineering and server administration.

Mba, Technology Management

Graduate Certificate, Applied Statistics

Bs, Computer Engineering