Glenn Goetz Email & Phone Number

Roanoke, VA, US

-SME for domestic third party QA/QC services for land and off shore operations.-Responsible for service execution and delivery.-Manage department operational and financial performance to KPIs.-Oversee development of Project Managers and assigned accounts.

★ Industrial Inspections Division. Manage client surveillance programs for US Land and Gulf of Mexico oil and gas drilling and exploration.★ Oversight of technical field activities; third party monitor of tubular inspections, specialty tool (inspection, assembly, and test), rig assessments, and shop assessments (audits) to client and industry.

Houston, TX, US

★ Supervised over 80 project managers, field supervisors, and QA/QC field technicians engaged in the support of Quality Assurance and Quality Control programs for Oil & Gas clients.★ Supported up to 10 simultaneous programs and projects throughout the Gulf of Mexico and US Shale regions.★ Trained staff members in the principles of effective client service.

Houston, TX, US

★ Directed a team engaged in the hire, scheduling, field management, and dispatch of field technicians and project managers to on-site roles with clients.★ Managed 22 direct reports in charge of Field Supervisors, Project Coordinators, Recruiters, Training Coordinators, and Travel Coordinators.★ Responsible for internal training, On the Job training, and.

Houston, TX, US

★ Supervised teams of up to 10 field technicians executing QA/QC programs at client sites, sustaining over $2MM in annual revenue.★ Oversaw projects involving drill string handling and storage and inspection standards, specialty tool inspection, assembly, and test standards, engineering services, quality audits and failure investigations.★ Secured the sale.

★ Oversaw all operations at this family-owned franchise engaged in the sale of motorcycles, ATVs, UTVs, and personal watercraft, with authority over 35 employees and P&L.★ Increased revenue by 17% while achieving a nearly 100% gain in profit through improvements to inventory costs, combined with a new sales incentive program.★ Transitioned to digital media.

★ Created a retail forecasting model that produced a 20% reduction in carrying costs.★ Coordinated and directed improvements to operations, procedures, and workflow.

• Investor and active manager in family business, a $7M franchised dealership selling motorcycles, ATVs, UTVs and personal watercraft.Manage team of 8 service advisors, technicians, technician apprentices and associates.
• Increased sales 6% through implementation of consultative selling process in service advisement and repair order writeup
• Reduced departmental overhead by 43% through implementation of quality checks, cost reduction efforts, process improvement, and compensation plans tailored to generate employee actions in cost containment
• Authored department operations guide covering department mission statement, proper unit check-in (repair order write-up), customer interaction, repair process flow, and A/R mitigation steps
• Reduced the repair order carbon copies by 50%, resulting in a 2 copy system that met all state regulatory signature requirements and disclosures, improved work flow, allowed for laser printer production, and resulted.
• Implemented a warehouse storage process which improved efficiency in new unit assembly and improved build-to-fill sales times by 30%

• Advantest is a leading supplier of semiconductor test and handling equipment.Manage customer accounts. Sale of Automated Test Equipment for the microchip/memory chip industry.
• 3 months of company familiarization at US headquarters in Santa Clara, CA
• Company contact for client accounts of over $1M in annual sales
• Managed sales support staff in Austin office
• Response to potential client information requests on customer response cards in trade publications
• Semicon West trade show booth representative

East Hartford, CT, US

• Pratt & Whitney is a world leader in the design, manufacture and service of gas turbine engines.Integrated Product Team (IPT) Chairperson responsible for over $500k/engine of Lubrication System Hardware for the Joint.
• Drive schedule on engineering and development tasks to meet cost and schedule targets in a development and flight test certification environment
• Met all development and flight test delivery requirements despite continuing developmental changes to the F119 Main Oil Pump
• Authored flight clearance documentation for components
• Worked closely with supplier to maintain component deliver schedule while concurrently working a Lab Quality Review Order (LQRO) on a material deficiency
• Technical lead on Scrap Avoidance and Value Engineering (SAVE) event that identified 10% in cost reductions

East Hartford, CT, US

• Pratt & Whitney is a world leader in the design, manufacture and service of gas turbine engines. Perform critical analysis for the Mechanical Components Component Center on F119 engine lubrication system and gearbox.
• On-time completion of Finite Element Analysis (FEA) thermal model to support redesign (ANSYS, CHAP, CHAP2). Maintenance of model to update from test data and collaborated boundary conditions from other component centers
• Seal air (buffer) and breather flow modeling of bearing compartments and gearbox (Easy5)
• Bearing life and fit assessments
• Lube oil flow modeling (Easy5)
• Over 6 weeks of offsite analytical test support, validate lube system models to observed test data, monitor real-time test data

Tampa, Florida, US

• Cooperative Education Program at the University of Florida. Three semesters of paid work experience (1 year total) at Seminole Electric's 1200MW Generating Station in Palatka, Florida. Assisted plant construction.
• Produced mechanical project drawings, project WBS Gantt charts, engineering calculations, and technical specifications.
• Material submittal review
• Reviewed and approved field changes in design or installation as needed
• Liaised with plant operational management to coordinate construction activities around operational and outage constraints
• Responded to issues raised by plant personnel on contractor performance or conduct

Master Of Science In Industrial Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs), Mechanical Engineering, With Honors