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A high energy leader with extensive international and domestic experience deploying technology and operations solutions for high growth, global organizations across Financial Services, eCommerce, BPO, and Telecommunications industries. A creative and collaborative leader with a passion for building high performing teams.Key Skills- Business leadership- Strategy and operating model definition and implementation- Preparing businesses for successful sale or divestment- Managing acquisitions and integration- Stakeholder management- Proposition development and plan execution- Building high functioning teams
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Chief Information OfficerMustang CatAustin, Tx, Us
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Co-FounderFlōswitch Mar 2021 - Present -
Board MemberFunds For Children Foundation Oct 2023 - Present -
Chief Executive OfficerArtemis Infinity 2021 - Sep 2022London, Gb -
Chief Information Officer118118Money 2018 - 2020London, GbDesigned and created disruptive products, positioning the business for sustainable growth in the UK Financial Services sector. Selected strategic integration partners across customer acquisition, credit risk decisioning, customer servicing, collections, payment processing, credit card issuing, card payment network, and card plastic provider. Guided strategy development and execution of operational plans. -
Chief Operating Officer118118Money 2017 - 2018London, GbHired in a central role to drive the company turnaround. Managed daily operations in the UK, US, and PHL. Developed strategic growth plans while leading Technology, Information Security, Product Development, Risk & Compliance, Legal, Customer Operations & Collections, Change Management, HR, and Facilities functions.• Implemented solutions to grow high-quality customer acquisition while reducing costs• Delivered Lending and Credit Card products driving higher-quality borrowing and increased lent capital• Achieved profitability and positive cash flow• Optimized infrastructure and support costs in segregation from parent company
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Chief Technology Officer118118Money 2013 - 2017London, Gb
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Chief Technology Officer118118 2012 - 2018 -
Chief Technology OfficerConduit Global 2012 - 2018Nowhere, Us -
Chief Technology Officer118218 2012 - 2018Paris, Paris, Fr -
Chief Technology OfficerKgb 2012 - 2017New York, Ny, UsManaged resource distribution to support growth and investment opportunities across a business portfolio including 118 118 (UK), 118 218 (FR), Conduit Global and 118 118 Money (UK). Built a UK Financial Services business from inception, serving over 250,000 customers, with lending to date exceeding $700 million. Led a complete restructure of the global technology organization to align with business strategy. Led all operational areas ranging from Program Management and product engineering to software architecture and information technology. • Maintained a global infrastructure uptime of 99.999%, resulting in improved customer retention and the elimination of service penalties• Instrumental in the launch of 118 118 Money in 2013; 7 months from concept to public launch and led to the subsequent launch of several successful financial products• Created the Technology Center of Excellence in Austin, TX, centralizing an engineering team that had previously been global • Successfully reduced technology budgets YoY while improving support levels for over 6000 employees• Secured a significant technology contract with a Fortune 500 client and established Conduit Global's managed services function -
Sr. Director, Global Systems And DevelopmentKgb 2007 - 2012New York, Ny, UsOversaw technical operations within the organization such as business need analysis, requirements gathering, data analysis, and solution development. Supported 10 business units generating over 1 billion customer interactions and revenue of over $800 million annually. • Devised an approach to integrate advertising into a key product generating lifetime profit of $15 million.• Recognized as a member of the Senior Executive Advisory Team in support of VP of Global Technology and EVP of US and EU BPO business
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Project DirectorKgb 2006 - 2007New York, Ny, UsCompleted acquisition of Excell Services by driving the integration project. Established and maintained positive rapport with internal and external stakeholders. Reported to Global CTO and served as a member of the Technology Leadership Team.• Guided the engineering efforts to support 300 clients with annual revenue of $20 million.• Oversaw integration and development of IP Multimedia system to deliver custom call flows.
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Vice President, TechnologyExcell Services 2004 - 2006Key member of management team in the organization with expert level knowledge of budget constraint management, systems availability, and high growth management. Oversaw several technical processes such as systems design, programming, and installations along with the development of long & short-term strategies. ► Worked effectively within a matrixed environment following the KGB acquisition, requiring collaboration with both KGB and Excell to ensure smooth operations during integration► Recognized as a Technology Lead during a tumultuous time where the organization was losing approximately $10K per day following the Excell acquisition. Integrated the technology organizations and helped achieve post-acquisition "break-even" within 2 months.► Reduced technology spend by $1.7MM and reduced data agreements by 35% ($3.9MM) through re-negotiation with vendors
Glenn Haddock Skills
Glenn Haddock Education Details
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Texas Tech University - Rawls College Of BusinessManagement Information Systems
Frequently Asked Questions about Glenn Haddock
What company does Glenn Haddock work for?
Glenn Haddock works for Mustang Cat
What is Glenn Haddock's role at the current company?
Glenn Haddock's current role is Chief Information Officer.
What is Glenn Haddock's email address?
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What is Glenn Haddock's direct phone number?
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What schools did Glenn Haddock attend?
Glenn Haddock attended Texas Tech University - Rawls College Of Business.
What skills is Glenn Haddock known for?
Glenn Haddock has skills like Vendor Management, Call Center, Disaster Recovery, Process Improvement, Analytics, Business Intelligence, Business Analysis, Outsourcing, Agile Methodologies, Sdlc, Project Management, Sharepoint.
Who are Glenn Haddock's colleagues?
Glenn Haddock's colleagues are Jim Osteen, Amanda Harris, Dominique Flournoy, Ma, Travis England, Anna Keyes, Romeo Pidele, Jennifer Guerra.
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