Glenn Haddock Email & Phone Number

Austin, TX, US

London, GB

London, GB

Designed and created disruptive products, positioning the business for sustainable growth in the UK Financial Services sector. Selected strategic integration partners across customer acquisition, credit risk decisioning, customer servicing, collections, payment processing, credit card issuing, card payment network, and card plastic provider. Guided.

London, GB

• Hired in a central role to drive the company turnaround. Managed daily operations in the UK, US, and PHL. Developed strategic growth plans while leading Technology, Information Security, Product Development, Risk &.
• Implemented solutions to grow high-quality customer acquisition while reducing costs
• Delivered Lending and Credit Card products driving higher-quality borrowing and increased lent capital
• Achieved profitability and positive cash flow
• Optimized infrastructure and support costs in segregation from parent company

London, GB

Nowhere, US

Paris, Paris, FR

New York, NY, US

• Managed resource distribution to support growth and investment opportunities across a business portfolio including 118 118 (UK), 118 218 (FR), Conduit Global and 118 118 Money (UK). Built a UK Financial Services.
• Maintained a global infrastructure uptime of 99.999%, resulting in improved customer retention and the elimination of service penalties
• Instrumental in the launch of 118 118 Money in 2013; 7 months from concept to public launch and led to the subsequent launch of several successful financial products
• Created the Technology Center of Excellence in Austin, TX, centralizing an engineering team that had previously been global
• Successfully reduced technology budgets YoY while improving support levels for over 6000 employees
• Secured a significant technology contract with a Fortune 500 client and established Conduit Global's managed services function

New York, NY, US

• Oversaw technical operations within the organization such as business need analysis, requirements gathering, data analysis, and solution development. Supported 10 business units generating over 1 billion customer.
• Devised an approach to integrate advertising into a key product generating lifetime profit of $15 million.
• Recognized as a member of the Senior Executive Advisory Team in support of VP of Global Technology and EVP of US and EU BPO business

New York, NY, US

• Completed acquisition of Excell Services by driving the integration project. Established and maintained positive rapport with internal and external stakeholders. Reported to Global CTO and served as a member of the.
• Guided the engineering efforts to support 300 clients with annual revenue of $20 million.
• Oversaw integration and development of IP Multimedia system to deliver custom call flows.

Key member of management team in the organization with expert level knowledge of budget constraint management, systems availability, and high growth management. Oversaw several technical processes such as systems design, programming, and installations along with the development of long & short-term strategies. ► Worked effectively within a matrixed.