Glenn Hoffmann Email & Phone Number

København Og Omegn

Working at Shape Games involves various tasks for me, including:• Account management: Commercial work and project management• Incident handling: Managing SLA-related work• Monitoring: Overseeing critical IT infrastructure for our clients

Concrete Contract Management:Me work involved: Status meetings, supplier management and evaluation, dispute resolution, performance management, and ensuring optimization and value realization. I handled contracts for furniture, laundry services, craftsmen, office supplies, dental materials, food, consumables, lighting, orthopedic equipment, and elevator services. This exposure enhanced my understanding of contract management processes and their role in supporting municipal finances by ensuring the quality of purchased products and services. The daily tasks also grew my analytical skills significant, as it ment working with lots of purchasing data.Insight into Public Procurements:I collaborated with procurement consultants and participated in segmentation meetings to identify risks and key considerations related to procurements. This involvement provided me with a comprehensive understanding of the importance of collaboration between procurement and contract management teams and the preparatory work required for effective purchasing. I also assisted with various ad hoc tasks and facilitated upstart meetings with new suppliers.Additionally, I was involved in a project concerning sustainable procurement, aiming to reduce CO2 output by lowering the municipality's beef consumption, inspired by an initiative in Aarhus Kommune. This project highlighted the complexity and collaborative nature of such initiatives, involving data analysis, stakeholder meetings, and survey facilitation.Reflecting on my internship, I recognized the importance of cross-functional collaboration and internal communication. The experience taught me valuable lessons in handling both internal and external interactions, contributing significantly to my professional growth. Overall, my internship was an enriching experience, providing valuable professional development and practical application. I am very grateful to have had this opportunity among really great and professional people.

Egedal Kommune, Region Hovedstaden, Danmark

Part-time evening job at one of Denmark's finest youth clubs. I loved the environment and the work with the young people. We strived to facilitate their ambitions for social evenings and events, ensuring their visions came to life. Additionally, we were always available for meaningful conversations on any topic.

Københavns Kommune, Region Hovedstaden, Danmark

As a Line Manager for Frisko Icecream, I grew significantly and gain numerous valuable experiences and tools that I can utilize in future roles.Customer Service Expertise:• Deep Understanding of Customer Service Principles: Knowledge of best practices, standarts etc• Problem-Solving Skills: Ability to address and resolve customer issues efficiently• Empathy: Understanding and addressing customer needs and concerns compassionately.Technical Proficiency:• Experience with CRM systems and other relevant software• Data Analysis: Ability to analyze service metrics and use data to drive improvements.Organizational Skills:• Time Management: Efficiently managing one's own time and the team's time• Multitasking: Handling multiple tasks and priorities simultaneously• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of the job.Adaptability and Flexibility:• Adaptability: Ability to adjust strategies and approaches based on changing customer needs and business conditions• Resilience: Staying composed and effective under pressure.Interpersonal Skills:• Team Collaboration: Working well with other departments and fostering a collaborative environment• Cultural Competence: Respecting and understanding diverse customer and team backgrounds.As a leader: • Facilitation and Empowerment: Enabling team members to take initiative and make decisions, fostering a sense of ownership and accountability• Motivation and Inspiration: Encouraging and inspiring the team to perform their best by creating a positive and supportive work environment• Decision-Making: Involving team members in the decision-making process to leverage diverse perspectives and ideas• Conflict Resolution: Handling conflicts within the team or with customers smoothly and professionally, focusing on solutions and maintaining team harmony• Coaching: Providing continuous guidance, support, and development opportunities to help team members grow and succeed.

Region Hovedstaden, Danmark

In sales, I developed a diverse skill set to effectively manage client relationships and propel business growth.Relationship Management:• Client Engagement: Building and maintaining strong, long-term relationships.• Trust Building: Nurturing trust through transparency and reliability.• Active Listening: Understanding client needs attentively.• Communication Skills:Clear Communication: • Articulating ideas concisely to clients and teams.• Negotiation: Achieving mutually beneficial agreements.• Presentation Skills: Delivering compelling presentations.Customer Focus & Insights:• Client Advocacy: Prioritizing client needs within the organization.• Service Orientation: Exceeding client expectations in support.• Feedback Utilization: Driving continuous improvement with client input.• Market Research: Understanding customer needs and behaviour.• Customer Segmentation: Tailoring marketing efforts effectively.Negotiation Skills:• Deal Negotiation: Securing favourable agreements for both parties.• Conflict Resolution: Resolving disputes for mutual benefit.• Persuasion: Convincing clients of product value.Contract Management:• Drafting Contracts: Ensuring legal and business compliance.• Compliance: Adhering to relevant regulations and policies.• Risk Management: Identifying and mitigating risks.Strategic Thinking:• Business Acumen: Understanding clients’ businesses and trends.• Opportunity Identification: Pursuing cross-selling opportunities.• Problem Solving: Proactively resolving client challenges.Adaptability and Flexibility:• Adjusting strategies to changing client needs and market conditions.• Managing multiple projects simultaneously.Budget Management:• Overseeing finances within constraints.• Cost-Benefit Analysis: Evaluating proposed solutions for profitability.• Pricing Strategy: Developing competitive pricing aligned with goals.Technical Proficiency:Proficiency in CRM software for effective client management.