Glenn Hoffmann Email & Phone Number

København Og Omegn

• Working at Shape Games involves various tasks for me, including:
• Account management: Commercial work and project management
• Incident handling: Managing SLA-related work
• Monitoring: Overseeing critical IT infrastructure for our clients

Concrete Contract Management:Me work involved: Status meetings, supplier management and evaluation, dispute resolution, performance management, and ensuring optimization and value realization. I handled contracts for furniture, laundry services, craftsmen, office supplies, dental materials, food, consumables, lighting, orthopedic equipment, and elevator.

Egedal Kommune, Region Hovedstaden, Danmark

Part-time evening job at one of Denmark's finest youth clubs. I loved the environment and the work with the young people. We strived to facilitate their ambitions for social evenings and events, ensuring their visions came to life. Additionally, we were always available for meaningful conversations on any topic.

Københavns Kommune, Region Hovedstaden, Danmark

• As a Line Manager for Frisko Icecream, I grew significantly and gain numerous valuable experiences and tools that I can utilize in future roles.Customer Service Expertise:
• Deep Understanding of Customer Service Principles: Knowledge of best practices, standarts etc
• Problem-Solving Skills: Ability to address and resolve customer issues efficiently
• Empathy: Understanding and addressing customer needs and concerns compassionately.Technical Proficiency:
• Experience with CRM systems and other relevant software
• Data Analysis: Ability to analyze service metrics and use data to drive improvements.Organizational Skills:

Region Hovedstaden, Danmark

• In sales, I developed a diverse skill set to effectively manage client relationships and propel business growth.Relationship Management:
• Client Engagement: Building and maintaining strong, long-term relationships.
• Trust Building: Nurturing trust through transparency and reliability.
• Active Listening: Understanding client needs attentively.
• Communication Skills:Clear Communication:
• Articulating ideas concisely to clients and teams.