Glenn Kronick Email & Phone Number

Los Angeles, Ca, Us

GENERAL DUTIES----------------------------------■ Primary point of contact in the planning and execution of IT project initiatives aimed at improving technical service delivery across 5 business sites. ■ Oversee day-to-day IT issues concerning wireless communications, PC desktops, software, phone and mobile troubleshooting.■ Develop roadmap to scale WAN network, including circuits, switches, remote access, firewalls and VPN across multiple US locations.SELECT ACCOMPLISHMENTS----------------------------------------------✔ Spearheaded virtualization efforts using VMware and fiber channel SAN storage to replace existing data center that cost $15,000 per month. Transported network services in-house while consolidating physical servers from 40 down to 4.✔ Enhanced communications between staff and customers through the installation of Avaya IP Office, a new company-wide phone system that cut $6,000 in monthly costs from prior VOIP host.✔ Boosted scalability for Sales and Customer Service teams by migrating CRM system to Salesforce, enabling increased leads and client data stored on a single cloud platform.

GENERAL DUTIES----------------------------------■ Accountable for the oversight of network, application and security infrastructure for 35 sites servicing 20,000+ students and 3,000+ faculty members. ■ Maintained reliability and performance of LAN and WAN components while ensuring appropriate monitoring, alerting and logging mechanisms in place.■ Coached and mentored 20+ Helpdesk Technicians on proper tools to meet service level deliverables.SELECT ACCOMPLISHMENTS----------------------------------------------✔ Assembled a centrally managed network center by rolling out configuration change system to gather over 1,000 switches and routers that were initially placed disorderly.✔ Stabilized network settings by upgrading all 35 sites to 1 GB connection while creating limitless capacity designed for multiple business functions.✔ Implemented firewalls and Lightspeed web filter solution to ensure school compliance and student safety during Internet use.

Us

GENERAL DUTIES----------------------------------■ Subject matter expert in the administration and training of application, security, LAN/WAN/telecommunication connectivity and Windows/Mac operating systems at a global publisher of XBOX and PlayStation computer games. ■ Initially recruited as HelpDesk Technician to earning several promotions toward Director level.SELECT ACCOMPLISHMENTS----------------------------------------------✔ Devised network map and diagrams of storage capabilities while maintaining 250 remote servers worldwide.✔ Instilled information security and technology best practices across implementation projects such as Windows endpoint management, incident response tools and end-user security training efforts.✔ Managed IT Helpdesk staff in accordance with internally developed SLAs for various services including email, content management systems and other department databases.