Responsible for day to day Account Management and to provide IT Solutions to SMB, Corporate and Public Sector accounts. Helping guide clients through current technology options to meet business needs.

Maintained and increased Dyrand’s existing client relationships. Provided consultation, account relationship and management services for client business and technology needs. • Managed the complexity of contracts, lease agreements and service level agreements utilizing the following software programs: ConnectWise - Business ERP/CRM, Continuum Managed Services LLC - Remote Monitoring & Management tools and Alfresco Software, Inc. Document Content Management, to name a few.• Qualified new sales opportunities for Dyrand’s scope of services: Hosted (RackForce Networks/Amazon data centre’s) and Hybrid cloud solutions; on-premise network server/user network requirements; Backup Disaster Recovery; Hosted PBX services; Document Management systems and Mobile Device Management. • Provided clients with Quarterly IT Business Review meetings. Assisted with 2-5 year IT plans and budgets for new network recommendations. Reviewed client feedback with Project Manager for new hosted/hardware infrastructure solutions and escalated ongoing services desk issues with Service Desk Manager to expedite resolutions. Provided 3rd party vendor referrals for IT related opportunities i.e. recommended bandwidth requirements with Internet Service Providers on behalf of the client.

Referrals mean your business is successful but ...... How do you target new customers?Most companies have a strategy but only execute part of the plan. My role is pulling it all together by organizing all the components in a new Marketing & Sales Plan strategy and executing them in a complimentary manner.

Launched a new Hosted Server / Virtual Desktop “Cloud Computing” solution, for small to medium size organizations, in 2009. Upgraded and migrated 20 Law firms in BC from accessing all Email and data from on premise servers to virtual servers, via Citrix, in a private and secure datacentre. Successfully increased clients and “monthly income residuals” by 100%. Proactively targeted the Legal Industry converting Law Firms from IT computer network Infrastructures on-site to hosted server/desktop cloud computing solutions in a private and secure data centre. Enrolled in Legal Associations providing members with cloud computing presentations/seminars. Advertised and submitted advertorial content in newsletter/magazine publications. Sponsored and exhibited at BCLMA, TLABC / PLTC, CALA, Paralegal Legal Conferences along with CPA and CGA Financial Conferences. Extensive Account Management experience with a focus on building personal relationship customer service. Organized new client post sales meetings to monitor transition from previous IT Provider. Expedited check lists to resolve immediate resolutions and designated complicated issues to Operations as projects. Monitored appropriate follow up both internally and externally. Conducted semi annual meetings with clients to uncover current aches/pains and discuss business continuity backup and disaster recovery plans, mobility smartphone/mobility options, software business application recommendations and upcoming network infrastructure upgrades. Provided clients with 3rd party recommendations for adequate ISP bandwidth requirements for ADSL, Cable, Wireless, Fibre “fail-over” internet connections and building/plant wireless access points.

Self employed on-contract basis, developed new business opportunities from personal network contacts. Business Development / Marketing - Prepared and implemented new marketing plan for a small landscaping and construction company. Increased gross annual revenues and changed business model to operating 3 job sites running simultaneously from previous job to job. Organized marketing materials for sales presentations, implemented local newspaper advertising campaigns. Exhibited in tradeshows. Business Development / Advertising for Seniors Housing and Care semi-annual print publication and award winning website in Ontario. Targeted Retirement Homes and In Home Health Care providers with display advertising opportunities. Launched new publications in British Columbia and Alberta. Proactively liaised with government and regional health boards to acquire industry acceptance and endorsement, prior to publication in Western Canada.

Created and designed highly effective national event Sponsorship programs for corporate clients in 14 Canadian Home & Garden Show events.Increased sales by 40% from 2000 to 2001, promoted from Sponsorship Sales Representative to National Sponsorship Manager for North America. Communicated effectively on-site at each event with show managers and event venue management / coordinators to manage contract fulfillment for all marketing partners. Programs generated 3:1 and as high as 7:1 “media return on investment” in meeting with and exceeding sponsors / marketing partners’ objectives and expectations.Negotiated additional event opportunities, for existing sponsors, in non-dmg world media Northern Ontario Festivals and Concerts.

Reported directly to the General Manager of the Direct Energy Centre, owned by the City of Toronto. Leveraged supplier agreements for the facility and prepared sponsorship recommendations to the Board of Governors of Exhibition Place, appointed by City of Toronto Councilors, for approval.Achieved sales budget by securing exclusive “preferred supplier” Sponsorship Agreements with: Molson Breweries, Nestle Canada, Coca Cola, Chrysler Canada, Maple Leaf Foods, Business Depot, Mr. Chemical Janitorial Supplies and the National Post adhering to Board of Governors municipality policies, for mutually beneficial partnerships.Exceptional interpersonal skills allowed me to communicate effectively integrating both U.S. based SMG’s private sponsorship management contract with the Direct Energy Centre, a public facility.

Responsible for over $1.8 million in new sales and leasing of custom design outdoor illuminated sign displays, national corporate sign programs, third party billboard advertising and electronic message centres.