Glenn Lerich Email and Phone Number

Bring leadership to global and local ministries. Prepare short-term teams for the field. Plan and execute events and activities that draw people to serving in their community or globally.

Bring leadership to the local initiative that comes alongside those trapped in poverty to empower, encourage them to attack poverty in their own lives.

• Successfully recast the mission and vision; then re-launched a not-for-profit foundation in Banda Aceh, Indonesia working independently and remotely• Right-sized and upgraded foundation staff with skill sets to match mission and vision• Developed and managed staff, developed new financial budget and acquired new office space to match mission and vision• Developed conversational Indonesian language skills to work in a cross-cultural environment• Developed and implemented a secure website that effectively communicated the activities, projects and results of the organization in Indonesia with supporters throughout the world• Identified and secured grant funding through application process to support new community development projects• Developed a business plan to create a new retreat center and adventure tour business, managed identified improvements and recruited staff to implement the retreat center business plans. Managed the budget and managed the repairs for the retreat center facility• Identified, recruited and trained Field Coordinator replacement staff• Developed all grant proposals including budgeting needs for all implemented projects• Provided process mapping consulting expertise to support the effort of a oil services company achieve its goal of certifying its quality management system to the ISO9001 standard.

Provided process mapping consulting expertise to support Mireaux Management Solutions project to lead an oil services company to achieve its goal of certifying its quality management system to the ISO9001 standard. Interviewed all key client stakeholders and converted interview notes into a detailed company process map

• Built and directed the company's customer-focused team that managed $50 million in top line revenue that exceeded customer expectations and the company’s site profit goal• Led special teams for production transition to low cost region that retained key customer revenue and increased profitability by 10%• Led the new product introduction teams that launched 10 new customer assemblies in two years resulting in additional $8M in top line revenue and met customer delivery dates under tight schedule• Restored key customer account on the verge of leaving company due to poor team performance resulting in sales revenue growth from $10 million to $50 million in six years• Managed key account during transition of business model from turnkey to consigned material model during a 4x ramp in production output without missing any delivery dates to customer or slip in profitability resulting in the biggest year ever for top line revenue and profitability• Positioned company to capture large portion of primary customer growth in 2007 through exceeding the customer's expectations for satisfaction, pricing and delivery• Focused improvement team on reducing indirect costs, capturing hidden non-recurring engineering cost and eliminating obsolete inventory adding $100K to bottom line in 2008• Wrote process procedures to standardize order acceptance process that eliminated the trend of low and negative margin orders being accepted• Led engineering team in aggressive yield improvement program resulting in 30% yield improvement and 50% reduction in labor hours• Leveraged site repair center model and customer need for field repair service to add $1M of yearly revenue at 25% gross margin each year

• Led team that expanded the quality management system to entire corporation including 10 US sites• Led site quality improvement team that tracked and reduced defects to meet site and customer quality goals• Directed all aspects of internal and external quality programs including direct customer interface• Managed all company activities related to maintaining ISO9001:2000, QS9000, TL9000, ISO14000 certifications

• Directed all operations of business including production, engineering, materials management, customer service, quality, human resources, contract and financial negotiations• Ensured critical operating metrics such as gross margins, inventory levels, inventory turns, variances, head count, accounts receivable and accounts payable were within control• Implemented metrics to measure real-time performance of all phases of plant operations • Proactively maintained profitability through the economic downturn during this period • Negotiated disposition of $8M of excess inventory and implemented controls to prevent future excess inventory. Reduced excess material by 89%• Directed project to close site after dot.com bubble burst in 2001 and transferred all remaining business to corporate site with no lost customers and no missed deliveries

• Directed daily activities of all engineering, facilities, quoting and production personnel• Implemented processes to improve labor and material variances by 80%• Refined system to automatically track tooling calibration and preventive maintenance needs• Redesigned branch facility to increase production capacity without acquiring additional square footage• Instrumental in increasing branch sales over 300%

• Directed all branch-engineering functions and provided customer interface for engineering design, sales support, labor and material quoting• Hired and trained engineering, quoting and documentation staff• Optimized engineering value-added design services and operational efficiency• Streamlined quoting processes and procedures to improve efficiency and competitiveness of bids• Developed and documented manufacturing and inspection instructions that created repeatable build and inspection processes

• Implemented quality system that placed controls and processes in both the manufacturing and quality departments to prevent costly defects resulting in 30% reduction in return of product from customers • Trained all inspectors to use the proper techniques that resulted in increasing the capture of defective products• Successfully lead the branch through the process of obtaining ISO 9002 certification within 12 months.

Responsible for support, improvement and utilization of repair data system. Supervised incoming inspection auditors and chaired the material review board. Accomplishments include reducing return rate of telephone product by 32% and reduced cost of incoming inspection through aggressive supplier program.

Coordinated all departments for the introduction of new computer products into manufacturing. Developed assembly and test procedures and effective processes that improved quality and reduced assembly time by 49%. Made mechanical design improvements that saved the company $60K per year.

Directly supervised seven production personnel as well as performed day-to-day production planning, scheduling and execution. Accomplishments included successfully completing production contracts without any field failures in the life of the project.

Responsible for writing assembly instructions and coordinating pilot runs for projects including purchasing, manufacturing and shipping