Glenn L. Email & Phone Number

Singapore

• Provided strategic leadership and direction to the Policy Enforcement Leadership team, ensuring alignment of team objectives with Policy and Trust & Safety goals
• Led weekly senior leadership meetings and monthly/quarterly business reviews for Policy Enforcement
• Built the Emerging Products Policy Implementation team from the ground up, developing processes to enhance the efficiency of policy deployment to Ops teams
• Partnered closely with cross-functional leaders from Operations, Product, and Enablement teams to ensure successful product and policy launches to achieve key joint objectives
• Developed and implemented a comprehensive performance evaluation system, creating metrics and scorecards for 200+ Policy Enforcement Specialists across multiple products

• Leading planning and execution (military reservist)

• Participated in periodic call-ups to ensure unit combat readiness (military reservist)
• Led successful overseas training missions in Australia and Taiwan and served as a cadre in the Guards Conversion Course
• Specially selected to be an umpire in Australia to evaluate other units in the Armed Forces

Singapore

• Achieved high manager evaluation scores: 93% Manager, 91% Company, 93% Personal Experience
• Led a team of senior data analysts and project managers, driving strategy and collaboration with Policy, Legal, Engineering, Product, and Partnerships teams on regulatory compliance, operational excellence, tools and.
• Led a cross-functional metrics steering group across Sunnyvale, Dublin and Singapore to define north-star metrics and pilot new metrics (prevalence, FPR, FDR, Recall, Precision, F score)
• Sponsored quality improvement projects, increasing vendor accuracy and consistency scores from ~20% to >99% within a year
• Successfully managed operations for US2020 and other major elections, aligning staffing and protocols with stakeholders

Singapore

• Responsible for managing a portfolio of projects aimed at improving the safety of users on a range of Google’s Search products

Singapore

• Collaborated with Policy, Counterfeit Legal, and Engineering teams to devise and implement novel solutions to address the counterfeit issue at scale, successfully reducing counterfeit prevalence on Google Shopping by.
• Developed a counterfeit tracking dashboard that generated actionable insights to tackle counterfeit using trends and signals

Singapore

• Led policy enforcement efforts in APAC (Southeast Asia and Greater China) and global markets with CN and AR languages
• Developed and maintained Policy Enforcement Guidelines for Google Shopping in APAC, used internally by Ops teams
• Seasoned collaborator with cross-functional teams e.g. Product Policy, Engineering, Legal, Sales and Support
• Piloted and conducted deep-dive policy and insights trainings for business teams in the region
• Launched a statistical abuse framework to streamline onboarding for merchant marketplaces

Singapore

• Acted as the primary liaison with Legal and LegitScript, a third-party drug and medicine checker, to identify PDT, OTC and harmful drugs, advancing our policy enforcement for healthcare and medicines from reactive to.
• Addressed gaps in internal processes, workflows and documentation across FTEs and vendor teams, improving accuracy, consistency and scalability in healthcare and medicines enforcement

Singapore

• Led analytics engagement with Sales teams across six Southeast Asia markets (ID, MY, SG, TH, PH and VN)
• Hands-on data expert in running statistical t-test and k-means clustering methods for audience analysis
• Executed complex data pipeline builds for data migration and data processing
• Built end-user visualisations on Tableau, Nexus, and Argus dashboards, translating data into actionable insights
• Led the global roll-out of scaled reporting tools to Sales teams and partnered with engineering to ensure platform stability
• Presented data insights to top clients, including Lazada, Singtel, Samsung, Chilindo and Traveloka

San Francisco, CA, USA

• Provided actionable insights for Sales teams by extracting data from Hive and Vertica databases
• Developed complex Tableau dashboards for both internal teams and external client use
• Led automation efforts in the US by using bash scripting on Linux to set up automated weekly alert emails
• Delivered analytics and measurement expertise to Tier 1 West Coast US clients, including Expedia, Hotwire and Microsoft
• Successfully executed A/B tests for clients to measure the incremental value of Criteo’s retargeting platform
• Represented Criteo at the 2015 Tableau Conference in Las Vegas, NV

Redwood City, CA, USA

• Designed and executed a time-series conversion lag project to analyse lag times between the last viewed impression and the conversion, which was subsequently implemented by the AI and engineering team
• Introduced Tableau to the organisation and developed complex dashboards to address business challenges
• Used R for data visualisation projects, with a focus on heatmaps and boxplots
• Led engagement with Rocket Fuel’s Japan partners – CCI, a subsidiary of Dentsu and Hakuhodo
• Early adopter and promoter of Facebook direct bidding platform for ad delivery as an alternative to FBX bidding
• Piloted survey-optimised campaigns using Dimestore, Vizu and Nielsen platforms

Singapore

• Led student research assistants in field collection of water samples from Singapore’s waterways and conducted the categorisation of Seawall biota to study the impact of urbanisation on aquatic ecosystems

Singapore

• Provided financial training to schools and institutions
• Pioneered the design of an environmental safety board game for Singapore’s National Environment Agency

Executive Education, Lead

Management Science And Engineering, Technopreneurship

Double Major, Business Management & Biomedical Sciences